
Customer Service Team Lead
1 day ago
We are hiring a Customer Service Team Lead to oversee our customer service operations.
Job Description:
- Manage the employee development process, including setting target agreements, performance reviews, and career development plans.
- Develop individual training plans for the team based on current and future development requirements.
- Monitor order management performance using dedicated KPIs and reporting.
- Analyze root causes, propose corrective measures, and ensure timely closure of non-product quality complaints.
Required Skills and Qualifications:
- Graduation, preferably in business and/or supply chain.
- 4 to 5 years of relevant experience in customer service, supply chain, sales, and team management.
- Experience in managing a team of about 8 customer service officers for at least a year preferred.
- Good understanding of products/services of relevant business segments.
Benefits:
- Demonstrate customer focus and develop self and others through collaboration.
- Ensure order management performance using dedicated KPIs and reporting.
- Foster cross-functional knowledge sharing and create a reliable backup system.
-
Customer Service Lead
2 weeks ago
Saddar Town, Pakistan beBee Careers Full timeJob SummaryAs a Customer Service Lead, you will be responsible for managing a team of customer service representatives, providing guidance and support to ensure excellent customer satisfaction.Responsibilities:Manage a team of customer service representativesProvide guidance and support to team membersDevelop and implement customer service strategiesMaintain...
-
Customer Service Lead
21 hours ago
Saddar Town, Pakistan beBee Careers Full timeCustomer Support ProfessionalWe are looking for a highly skilled customer support professional to join our team. As a Corporate Customer Services Manager, you will be responsible for overseeing customer support services and ensuring that customers receive exceptional service.Main Duties:Provide exceptional customer service via phone, email, and chatRespond...
-
Customer Service Team Lead
7 days ago
Saddar Town, Pakistan beBee Careers Full timeJob OverviewAs a Call Centre Manager, you will be responsible for providing guidance and learning opportunities to team members. You will ensure effective communication throughout the team, encourage feedback, and promote customer insight to enhance the customer experience.Salary InformationThe salary for this position is competitive and based on industry...
-
Customer Support Team Lead
2 weeks ago
Saddar Town, Pakistan beBee Careers Full timeJob Title: Customer Support Team Lead\The role of a Customer Support Team Lead involves ensuring that customer inquiries are handled efficiently and effectively. Key responsibilities include answering customer questions, scheduling appointments as per client requirements, coordinating responses to client complaints via email, and maintaining daily reports of...
-
Service Excellence Lead
2 weeks ago
Saddar Town, Pakistan beBee Careers Full timeService Excellence LeadThis is an exciting opportunity for a Service Excellence Lead to join our team and drive excellence in customer service delivery.You will be responsible for developing and implementing strategies to improve customer satisfaction and ensuring that our customers receive exceptional service.Key Performance IndicatorsMeasure and report on...
-
Customer Service Manager
2 weeks ago
Saddar Town, Pakistan beBee Careers Full timeJob SummaryWe are seeking a dedicated and experienced Customer Service Manager to head our customer service department.The ideal candidate will have previous experience in handling customer service departments in restaurants or hotels.Key ResponsibilitiesDevelop and implement strategies to improve customer satisfaction.Ensure utmost customer satisfaction...
-
Customer Service Manager
2 weeks ago
Saddar Town, Pakistan beBee Careers Full timeWe are seeking a skilled Customer Service Manager to lead our inbound call center team. As a key member of our organization, you will be responsible for managing inbound campaigns and ensuring effective communication with clients.The ideal candidate will have at least 5 years of working experience in inbound and at least 3 years of working experience in a...
-
Customer Support Team Leader
1 day ago
Saddar Town, Pakistan beBee Careers Full timeCall Center Team LeadThis role is ideal for a seasoned call center professional looking for a challenging opportunity to lead a team and drive results. As a Call Center Team Lead, you will be responsible for managing daily operations, supervising team members, and developing strategies to improve customer satisfaction and loyalty.Recruit, train, and develop...
-
Sales Team Lead
1 day ago
Saddar Town, Pakistan beBee Careers Full timeTerritory Sales ManagerKey responsibilities for this role include managing sales and service deals of our products. Conducting regular market visits is essential to implement effective sales plans.Effective stock control at customers in the responsible area is crucial for maintaining sales levels. Participate in tender preparations and negotiations with...
-
Customer Service Specialists
4 weeks ago
Saddar Town, Pakistan EMINENT4U Full timeCustomer Service Specialists / Call Center For Booking & Retention AgentsI'm looking forward to connect with Customer Service Specialists/Call Center Agents/ Booking & Retention agents with 1 - 2 years of International experience in Customer Services Department with excellent communication skills.Salary Starting from 50K up to 70K, commensurate with...