Customer Service Team Lead

1 day ago


Saddar Town, Pakistan beBee Careers Full time

We are hiring a Customer Service Team Lead to oversee our customer service operations.

Job Description:

  1. Manage the employee development process, including setting target agreements, performance reviews, and career development plans.
  2. Develop individual training plans for the team based on current and future development requirements.
  3. Monitor order management performance using dedicated KPIs and reporting.
  4. Analyze root causes, propose corrective measures, and ensure timely closure of non-product quality complaints.

Required Skills and Qualifications:

  1. Graduation, preferably in business and/or supply chain.
  2. 4 to 5 years of relevant experience in customer service, supply chain, sales, and team management.
  3. Experience in managing a team of about 8 customer service officers for at least a year preferred.
  4. Good understanding of products/services of relevant business segments.

Benefits:

  • Demonstrate customer focus and develop self and others through collaboration.
  • Ensure order management performance using dedicated KPIs and reporting.
  • Foster cross-functional knowledge sharing and create a reliable backup system.

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