
Customer Support Specialist
4 days ago
Job Description:
We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for converting customers into passionate advocates by proactively solving issues and engaging with them in a personalized manner.
The ideal candidate will possess excellent verbal, written, and interpersonal skills, which can be developed through training. They will be able to establish and maintain open lines of communication with customers via phone, chat, and other channels.
Key Responsibilities:- Proactive Issue Resolution: Provide timely and accurate responses to inquiries about products, pricing, and availability.
- Collaboration: Work with internal departments to identify solutions that meet customers' needs.
- Primary Language: Fluency in English.
- Flexible Working Hours: Ability and willingness to work flexible shifts, including nights.
- Multitasking: Capacity to multitask, prioritize tasks, and manage time effectively.
This role is part of the Information Technology and Services sector based in Islamabad, Pakistan.
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