
Technical Support Expert
3 days ago
Rayssoft is seeking a talented and dedicated individual to fill the role of Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our valued clients.
Job DescriptionThe successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will also have a strong understanding of customer service principles and practices, with the ability to apply this knowledge in a practical setting.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and detailed information about products and services to customers.
- Document all customer interactions in the CRM system.
- Maintain accurate and up-to-date records of customer information and interactions.
- Proven experience as a Customer Support Representative or a similar role for 1-2 years.
- Excellent verbal and written communication skills in English.
- Proficiency in using Excel to analyze data and maintain customer records.
- Strong problem-solving and decision-making abilities.
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