
Client Support Configuration Professional
21 hours ago
**About the Role:**
We are looking for a highly motivated and detail-oriented Client Support Setup Specialist to join our team. In this role, you will be responsible for setting up and implementing cutting-edge customer service platforms for our clients.
As an Implementation Specialist, you will work closely with our team to ensure seamless onboarding and ongoing support. You will be expected to configure and optimize customer service platforms, enhance implementation processes, and create detailed setup tutorials and SOPs.
Requirements:
- 3+ years of experience in customer service, preferably with an IT or Computer Science background
- Proficient in Excel or Google Sheets, strong research and analytical skills, and excellent communication skills
- Familiarity with eCommerce tools like Gorgias, Shopify, Zendesk, etc.
What We Offer:
- A competitive hourly rate
- A comprehensive benefits package
- A flexible remote work arrangement
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