
Customer Experience Excellence Manager
24 hours ago
We are seeking a highly skilled Quality Assurance Manager to join our team and lead the development and implementation of effective quality assurance frameworks and strategies.
Key Responsibilities:Lead Quality Assurance Team: Supervise and guide the quality assurance team to ensure the delivery of exceptional service and enhance the overall customer experience.
Process Improvement: Regularly assess agent-customer interactions to ensure adherence to established quality standards and service level agreements.
Training and Development: Design and deliver impactful training programs to agents, focusing on performance enhancement, soft skills development, and compliance adherence.
Coaching and Development: Provide coaching and support to team members to strengthen their performance, communication, and problem-solving skills.
Performance Management: Analyze performance data to uncover trends and suggest actionable strategies for enhancing both efficiency and customer satisfaction.
Regulatory Compliance: Ensure strict adherence to industry regulations, client-specific policies, and internal quality standards to maintain high compliance levels.
Industry Awareness: Stay informed about industry best practices, emerging trends, and technological advancements to continuously improve QA processes.
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Customer Service Representative
2 weeks ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeJob Description:We are seeking a reliable and skilled Customer Service Representative to act as a communication point for emergency and non-emergency calls. Your primary responsibility will be to receive requests, transmit messages, and track vehicles.The ideal candidate must possess excellent communication skills and the ability to remain calm and composed,...
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Dispatcher / Customer Service Executive
4 weeks ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeWe are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate...
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Customer Experience Manager
2 weeks ago
Lahore, Punjab, Pakistan Corporate Kitchen -Pakeeza Full timeCandidate must be able to lead a team to provide quality service to all customers, addressing their needs in a timely and professional manner.Key ResponsibilitiesOversee a trained staff to ensure excellent customer service delivery.Serve as the primary point of contact between sales, management, and customers to foster strong relationships.Maintain open...
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Customer Experience Manager
2 weeks ago
Lahore, Punjab, Pakistan Tech Bridge Consultancy Full timeTech Bridge Consultancy is a forward-thinking company that is committed to providing innovative solutions to our clients. We are currently seeking a highly motivated Customer Experience Manager to join our team.In this role, you will be responsible for managing customer support via live chat, while also utilizing your sales experience to convert support...
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Customer Experience Manager
2 weeks ago
Lahore, Punjab, Pakistan Stylo Pvt Ltd Full timeJob SummaryThe Loyalty Programs Specialist will be responsible for managing day-to-day operations of loyalty programs, including member communications, rewards fulfillment, and program reporting. This role requires a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with cross-functional teams.Key...
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Customer Experience Manager
3 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeCustomer Experience ManagerWe are seeking an experienced Customer Experience Manager to lead our sales team and drive customer satisfaction. The ideal candidate will have a strong background in sales and customer service and a passion for delivering exceptional customer experiences.Key Responsibilities:Lead and manage the sales team to achieve sales...
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Customer Experience Manager
2 weeks ago
Lahore, Punjab, Pakistan Vanilla by Hafsa Zulfiqar Full timeWe're seeking a customer experience manager to oversee our social media presence and ensure a seamless customer experience.Key ResponsibilitiesTake charge of our social media platforms, ensuring they're up-to-date and engaging.Develop and implement strategies to improve customer satisfaction and loyalty.Collaborate with our delivery service team to ensure...
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Customer Experience Manager
3 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeAbout the RoleThis Front Desk Manager position offers an exciting opportunity to work in a dynamic environment where no two days are the same.You will be responsible for providing exceptional customer experiences, managing reservations, and communicating effectively with clients and staff.Customer Service and Customer Satisfaction skillsReceptionist Duties...
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Customer Acquisition Specialist
1 week ago
Lahore, Punjab, Pakistan Excellence Solutions Inc. Full timeAbout UsExcellence Solutions Inc. is a leading provider of innovative solutions and services to customers worldwide.We are committed to delivering exceptional customer experiences through our dedicated teams of professionals.Our mission is to empower businesses to achieve success through cutting-edge technology and strategic partnerships.ResponsibilitiesThe...
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Customer Experience Manager
2 weeks ago
Lahore, Punjab, Pakistan ibex Full timeWe are looking for a skilled Customer Experience Manager to lead our social media efforts and foster a positive online community. In this role, you will be responsible for managing social media accounts, creating engaging content, and resolving customer queries in a timely manner.Job DescriptionCraft and curate high-quality content that resonates with our...
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Senior Customer Experience Manager
2 weeks ago
Lahore, Punjab, Pakistan Devsinc Full timeDevsinc is a dynamic startup that seeks an accomplished Senior Customer Experience Manager to spearhead our customer support team. This individual will be responsible for developing and implementing strategies to deliver exceptional customer service, while fostering a culture of excellence within the organization.Responsibilities:Leverage expertise in team...
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Customer Experience Manager
5 days ago
Lahore, Punjab, Pakistan Flippa Full time**About Us**Cloudelligent is a cloud-native consultancy and AWS Advanced consulting partner that provides bespoke cloud solutions to SMB & enterprise segments as well as the public sector.Our goal is to help small businesses & medium/large enterprises break free from hardware lifecycle and capital expenditures, allowing them to make the most out of their...
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Customer Experience Manager
2 weeks ago
Lahore, Punjab, Pakistan Cretesol (Pvt.) Ltd. Full timeAbout the PositionWe are seeking an experienced Retail Sales Director to join our team at Cretesol (Pvt.) Ltd. in Islamabad, Pakistan. The successful candidate will be responsible for managing a team, driving sales growth, and delivering exceptional customer service.Main Responsibilities:Sales Team Management: Manage and motivate a team to achieve sales...
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Customer Experience Director
2 weeks ago
Lahore, Punjab, Pakistan Taj Corporation Full timeCustomer Experience Director Job DescriptionTaj Corporation seeks a highly skilled Customer Experience Director to lead the customer experience initiatives at our Super Mart. The ideal candidate will have a strong background in customer service and retail management, with a proven track record of driving sales growth and improving customer...
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Team Manager
2 weeks ago
Lahore, Punjab, Pakistan Abacus Outsourcing Full timeAbout UsAbacus Outsourcing provides innovative customer service solutions tailored to meet the unique needs of our clients.Job Title: Team Manager - Customer ExperienceWe are seeking a seasoned Team Manager to oversee the day-to-day operations of our contact center, driving exceptional customer experiences and high-performance teams.Main ResponsibilitiesTeam...
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Customer Experience Leader
2 weeks ago
Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full timeAbout the RoleWe are seeking a highly motivated Customer Experience Leader to join our team at Next Age Technologies (Pvt) Ltd. The successful candidate will have a strong background in contact management and excellent leadership skills.Key ResponsibilitiesDevelop and implement strategies to improve customer satisfaction and loyaltyCollaborate with...
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Customer Experience Agent
1 day ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Summary:This is an exciting opportunity for a customer-focused individual to join our team as a Travel Sales Consultant. The successful candidate will be responsible for providing exceptional service to UK-based customers, handling reservations, and ensuring a seamless travel experience.Responsibilities:The key responsibilities of this role include...
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Customer Acquisition Representative
2 weeks ago
Lahore, Punjab, Pakistan Excellence Solutions Inc. Full timeWe are looking for a talented Customer Acquisition Representative to join our team at Excellence Solutions Inc.About the Role:You will be responsible for handling outbound sales calls, engaging with potential customers, and persuading them to make a purchase or commit to a specific product or service.You will need to stay well-informed about our company's...
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Customer Experience Specialist
7 days ago
Lahore, Punjab, Pakistan Cogent Labs Full timeWe are searching for a highly skilled Customer Experience Specialist at Cogent Labs' Lahore office. The successful candidate will have excellent communication and organizational abilities, enabling them to excel in this critical role.Key requirements include:A bachelor's degree in Business, Marketing, Communications, Computer Science or a related fieldA...
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Customer Experience Representative
2 weeks ago
Lahore, Punjab, Pakistan Chauburji Rice Store Full timeAs a Sales Coordinator at Chauburji Rice Store, you will be responsible for managing sales activities within our store and in the market.Main Responsibilities:Manage sales activities in-store and in the market.Develop strong relationships with clients and tailor offerings to meet their needs.Provide excellent customer service and handle customer inquiries...