Call Center Team Lead Position

2 days ago

Lahore, Punjab, Pakistan beBeeCustomer Full time 800,000 - 1,200,000

Key Responsibilities:

  • Answering incoming customer calls and responding to inquiries.
  • Providing excellent customer service and resolving customer issues in a timely manner.
  • Explaining products and services to customers and addressing any questions or concerns they may have.
  • Adhering to company policies and procedures.
  • Leading and managing a team of call center officers.
  • Providing backup support and ensuring team goals are met.
  • Monitoring call volume, prioritizing, and distributing workload for the team.
  • Tracking and measuring individual and group goals throughout the day and on a long-term basis.
  • Conducting performance reviews, preparing performance reports, and presenting to management.
  • Providing feedback and coaching to team members for improvement of performance and quality of service.
  • Collaborating with other teams to ensure cohesive customer experience.

Requirements:

  • Minimum Bachelor's degree required.
  • Previous call center experience is mandatory.
  • Strong problem-solving skills and ability to handle difficult customers.
  • Excellent computer skills, including familiarity with Microsoft Office and web-based applications.
  • Ability to multitask and manage time effectively.
  • Excellent communication skills both written and verbal.
  • Strong attention to detail and ability to identify patterns and trends.
  • Experience with data analysis and report generation.
  • Capable of multitasking, working under pressure.
  • Good knowledge of call center metrics and performance indicators.

Work Environment:

Located in Information Technology and Services - Lahore, Pakistan

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