Call Quality Expert

We are seeking a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams.Key Responsibilities:Monitor inbound and outbound calls to assess...

Quality Assurance Representative - Call CenterIn this key role, you will play a vital part in ensuring that customer-facing representatives meet high standards of quality by assessing their performance during calls.Main Responsibilities:Monitor call quality using specialized software to identify areas for improvement.Analyze representative interactions to...

Call Center Quality Assurance ExpertThis critical role involves ensuring that sales and customer service representatives adhere to high standards of quality by assessing their performance during interactions with customers.Main Tasks:Evaluate call quality using monitoring software and audio recordings to identify areas for improvement.Analyze representative...

Job Title: Sales Calls Expert for ACA CampaignLocation: RawalpindiExperience: Minimum 1 Year – Commercial MarketEmployment Type: Full-timeSeniority Level: Entry levelIndustries: IT Services and IT ConsultingResponsibilities include making sales calls and engaging with clients for the ACA campaign. Drop your CV at careers@marsthrive.com or WhatsApp:...

The ideal candidate will have strong analytical skills and the ability to communicate effectively. Proficiency in call monitoring tools and CRM software is also essential.Requirements:Bachelor's degree in Business Administration, Communications, or a related field (preferred)Proven experience in call quality monitoring, customer service, or a similar...

Job DescriptionWe are seeking an experienced Quality Assurance Specialist to oversee the quality of outbound calls and ensure they meet our high standards. The successful candidate will assess agent performance, ensure compliance with regulatory requirements, and provide actionable feedback to improve overall call quality and customer satisfaction.

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

Job Description:IBEX DYNAMICS PVT(LTD) NEW HIRING ALERTS ONLY FOR FEMALESCSR ( Inbound chat support E-Commerce And Call Expert )Job Summary:The Chat Expert is responsible for engaging with customers, answering queries, solving problems, and providing detailed information in real-time via live chat or messaging platforms. This role requires exceptional...

We are seeking an experienced Call Center Efficiency Expert to join our team. As a key member of our customer experience team, you will play a critical role in ensuring that our customers receive exceptional service.Responsibilities:Analyze contact center performance metrics and create action plans to improve efficiency.Develop and implement processes to...