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Call Center Leadership Role

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking an experienced and skilled individual to join our call center team as an Assistant Call Center Manager. The successful candidate will play a crucial role in leading and managing the team, improving processes, and maintaining a positive work environment.

The ideal candidate will have excellent leadership and communication skills, with the ability to motivate and inspire team members to achieve high levels of performance. They will also be able to analyze problems, develop solutions, and implement changes to improve service quality and customer satisfaction.

Responsibilities:

  1. Oversee daily call center operations to ensure efficient and effective delivery of services.
  2. Provide guidance and support to call center agents to enhance their performance and productivity.
  3. Analyze customer complaints and develop strategies to resolve them promptly and professionally.
  4. Maintain accurate records and reports to track team performance and identify areas for improvement.
  5. Participate in training and development programs to stay up-to-date with industry trends and best practices.

Requirements:

  • Experience in a similar role or industry.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.