Customer Support Specialist

4 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Delivering exceptional customer experiences is at the core of this role. As a Service Delivery Expert, you will be responsible for providing high-quality service delivery to our clients, ensuring their queries are answered promptly and efficiently.

You will be responsible for achieving high customer satisfaction through excellent communication skills, active listening, and problem-solving abilities.

To succeed in this position, you must be able to work effectively in a team environment, participating in regular team meetings and contributing to team objectives.

The ideal candidate will have strong analytical skills, knowledge of Telecom Industry operations, and the ability to manage time effectively.

Key responsibilities include:

  1. Providing accurate measures against customer complaints
  2. Generating strategies for improved customer services
  3. Participating in team building exercises
  4. Meeting daily targets/KPIs set by the Department

This role requires excellent customer service skills, with a focus on improving brand image and loyalty.

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