Call Monitoring and Feedback Coordinator

ResponsibilitiesReceive and manage emergency and non-emergency calls from customers.Transmit information to drivers and other stakeholders in a clear and timely manner.Track vehicle locations and coordinate with drivers to ensure efficient operations.Communicate effectively with customers to resolve issues and provide support.Maintain accurate records and...

At SnSkies Pvt. Ltd., we are seeking a highly skilled and experienced Call Center Business Consultant to join our team as a freelance Team Lead CSR Agent.About the JobWe require someone to market our product to different call centers in Pakistan and around the world, monitor their performance on a regular basis, respond to queries, collect feedback, and...

About the JobWe are looking for a Call Center Quality Expert to join our team at Solutions-by-AI-Growth. As a key member of our team, you will be responsible for ensuring the quality of our call tasks.Responsibilities:Verify customer interactions to ensure compliance with telecom regulations and company policies.Monitor agent performance and provide feedback...

Job Description:Experienced English-speaking individual required to head up a call center in Bahria Town Lahore.Key ResponsibilitiesManage the daily running of the call centre, including sourcing equipment, carrying out effective resource planning and applying call centre strategies and operations.Undertake needs assessments, performance reviews and...

Job Description:We are seeking a Call Center Team Leader to manage and motivate our growing call center team. You will be responsible for ensuring high performance, excellent customer service, and meeting business targets. This role requires strong leadership, communication, and problem-solving skills to support agents, handle escalations, and drive team...

Call Center Team Lead Next Age Technologies (Pvt) Ltd, Pakistan NextAge Technologies Pvt. Ltd. requires the services of an experienced "Team Lead Call Centre" Male/Female for its Lahore Call Centre.Duties & ResponsibilitiesForecast volumes of calls and manpower requirements.Maintain call distribution system by configuring the telephone to automatically...

We're looking for a Quality Assurance Executive in the Quality Assurance department. The resource would be responsible for call monitoring and providing coaching/feedback. The shift timings for the job are rotational and the resource would be required to work on-site.Minimum Requirements:Minimum Bachelor's degree.Excellent communication skills, both written...

OverviewWe're looking for a Quality Assurance Executive in the Quality Assurance department. The resource would be responsible for call monitoring and providing coachings/feedback. The shift timings for the job are rotational and resource would be required to work on-site.QualificationsMinimum Bachelor's degree.Excellent communication skills, both written...

Job OverviewRaaziq International Pvt Ltd, a leading logistics and supply chain management company in Pakistan, is seeking an experienced Transportation Coordinator to join their team in Lahore.Key Responsibilities:Shipment Management: Record detailed shipment information in the system for accurate tracking and monitoring.Driver Logs Review: Conduct regular...

Institute of Art, Design & Management, PakistanOverview:Institute of Art, Design & Management (A project of STEP) is looking for a Manager Monitoring and Evaluation. The applicant must have a minimum of 2 years of professional experience in the area of specialty and must be a postgraduate degree holder.Preferred Qualifications:Note: Only shortlisted...

Job DescriptionM&S Ventures is seeking an experienced customer service professional to join our team as a Senior Response Coordinator. As a member of our customer response team, you will play a critical role in ensuring that our customers receive exceptional service and support.Your primary responsibilities will include overseeing the customer response team,...

Overview:Institute of Art, Design & Management (A project of STEP) is looking for a Manager monitoring and Evaluation. The applicant must have a minimum of 2 years of professional experience in the area of specialty. The candidate must be a Post graduate degree holder.Preferred QualificationsNote: Only short listed candidates will be called for the...

Job OverviewTo promote SnSkies Pvt. Ltd.'s product to various call centers in Pakistan and worldwide, we seek a qualified professional. This role involves regular monitoring of call center performance and addressing queries from these centers. As a business consultant, the individual will work with interested individuals who want to establish a call center...

Raaziq International Pvt Ltd, Pakistan's Leading Logistics and Supply Chain Management company, is looking for a Transportation Coordinator for Lahore.Job Responsibilities & Skills:Record shipment detail in the system.Review Driver Logs.Respond to Client feedback or complaints.Monitor shipment status.Excellent attention to detail and organisational...

About the RoleWe are looking for a seasoned Call Center Operations Leader to drive performance, ensure excellent customer service, and meet business targets. This role requires strong leadership, communication, and problem-solving skills.ResponsibilitiesTeam Leadership: Motivate and direct a team of call center agents to achieve high performance.Performance...

About the RoleNext Age Technologies is seeking a Call Centre Team Lead to join our Lahore office. As a senior member of our team, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Leading a team of customer service representativesMaintaining an...

Next Age Technologies (Pvt) Ltd, PakistanNextAge Technologies Pvt. Ltd. Requires the services of an experienced "Call Centre Manager" Male/Female for its Lahore Call Centre;Duties & ResponsibilitiesForecast volumes of calls and manpower requirements.Maintains call distribution system by configuring the telephone to automatically distribute calls uniformly...

Job DescriptionWe are seeking an experienced Executive Coordinator to join our team at Horti Group. The successful candidate will be responsible for providing administrative support to the Executive Director, ensuring the smooth operation of our business.Key Responsibilities:Administrative & Executive Support: Manage the Executive Director's calendar,...

Job DescriptionIWA Engineering seeks a skilled Sales Team Lead - Office Operations Coordinator to coordinate office activities and ensure efficiency. This role involves supervising administrative staff, dividing responsibilities, and monitoring performance. The successful candidate will manage agendas, travel arrangements, and appointments for upper...

We are seeking an Event Planning Coordinator to join our marketing team at McOLSON Research Laboratories (Pvt) Ltd.Job Summary:This is a full-time on-site role for an Event Planning Coordinator located in Lahore, Pakistan. The successful candidate will be responsible for planning and executing events, conferences, and trade shows to promote the company's...