Call Centre Team Lead

7 days ago


Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full time
About the Role

Next Age Technologies is seeking a Call Centre Team Lead to join our Lahore office. As a senior member of our team, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.

Key Responsibilities:

  • Leading a team of customer service representatives
  • Maintaining an efficient call distribution system
  • Monitoring productivity and generating reports
  • Implementing process improvements to increase efficiency and quality

Requirements:

  • 3+ years of experience in call centre management
  • Master's degree in Business Administration or related field
  • Excellent leadership and communication skills

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