Technical Support Team Lead

7 days ago


Lahore, Punjab, Pakistan Velorium Pvt Ltd Full time
About the Role

We are seeking a skilled Team Lead to join our Velorium Pvt Ltd team. In this role, you will be responsible for managing a team of Customer Service Representatives and guiding them to deliver exceptional service to our clients.

Key Responsibilities:
  1. Leading and developing a high-performing team to meet customer needs and expectations.
  2. Collaborating with other departments to ensure seamless communication and efficient issue resolution.
  3. Mentoring team members to enhance their skills and knowledge.
  4. Analyzing data to identify areas for improvement and implementing changes to increase productivity.
Qualifications:
  • Bachelor's degree in any field, with Call Centre Certification preferred.
  • Minimum 2-3 years of experience as a team lead in a technical program.


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