Guest Service Director

5 days ago


Lahore, Punjab, Pakistan Roshan Packages Limited Full time
Job Requirements
To succeed as a Hospitality Coordinator, you should possess excellent communication skills, be proactive, and have a customer-centric approach. You will work closely with the operations team to ensure seamless guest experiences.

Responsibilities:
  • Communicate effectively with guests via multiple channels.

  • Process guest inquiries and respond promptly to their needs.

  • Collaborate with the operations team to ensure smooth check-in and check-out processes.

  • Address guest complaints and resolve issues efficiently.

  • Analyze guest feedback and implement improvements to enhance guest experiences.

  • Update reservation records, availability, and pricing in coordination with the channel manager.

  • Work with maintenance teams to resolve property-related concerns.

  • Develop strategies to boost guest engagement and loyalty.



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