Service Desk Associate

1 day ago


Islamabad, Islamabad, Pakistan Dave's Pest Control Full time

Job Summary

Dave's Pest Control is seeking a skilled Customer Support Representative to join our team, providing exceptional customer service and support. The ideal candidate will possess excellent communication skills, be able to multitask, and prioritize tasks effectively.

Responsibilities

  • Manage customer interactions via phone, email, or other channels.
  • Resolve customer queries efficiently using CRM software.
  • Develop strong relationships with customers by understanding their needs and providing personalized solutions.
  • Identify opportunities to upsell products and enhance customer satisfaction.
  • Collaborate with internal teams to ensure seamless customer service.

Requirements and Qualifications

  • Previous experience in a customer-facing role, preferably with a North American company.
  • Clear and neutral communication style.
  • Proficiency in Microsoft Office applications, particularly Excel and Word.
  • Strong organizational and time management skills.
  • Ability to work well under pressure and maintain a positive attitude.

Our Offerings

  • Competitive commission structure.
  • Opportunities for professional growth and development.
  • Supportive team environment.

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