Complaints Manager

Complaint Resolution SpecialistWe are seeking an experienced specialist to lead our complaint resolution efforts.Responsibilities:Develop and implement strategies to improve complaint resolution rates, ensuring high levels of customer satisfaction.Analyze and resolve complex complaints, utilizing expertise in regulatory compliance and management.Collaborate...

Our ideal candidate will possess strong communication and problem-solving skills to effectively manage customer complaints.We are seeking a skilled professional to register new cases in our task management system, gather requirements from clients, and coordinate with internal departments for standard procedures.The successful candidate will be responsible...

Join to apply for the Complaint Coordinator role at K-ElectricJoin to apply for the Complaint Coordinator role at K-ElectricOur employees are our company's greatest asset - they are our real competitive advantage. We possesse immense power of innovation, immagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and...

Role Overview:This role is a key position within the organization, responsible for managing high-severity complaints received from regulators, the Banking Ombudsman, and top-level escalations. The incumbent will ensure timely and comprehensive responses that are compliant with regulatory expectations and internal policies.Main Responsibilities:Direct and...

Job Description">We are seeking a skilled professional to join our team as a Complaints Services Officer.This role involves handling customer complaints in a professional and timely manner. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong attention to detail.Responsibilities:">">Register all new...

Job SummaryThe role of Customer Resolution Advisor is pivotal in managing customer complaints effectively and efficiently.Our ideal candidate should possess excellent communication skills, both verbal and written, to ensure seamless resolution of issues.Responsibilities:Customer Service Support: Provide timely assistance to customers through various...

Register all new cases in the task management system received through different mediums.Follow up and correspond with clients via call and messages, gather requirements from them, and coordinate with internal departments for standard procedures.Conduct negotiation and confrontation calls with clients.Attend walk-in clients and address their grievances,...

CA / ACMA with 6 years of post-qualification experience or ACCA with 9 years of experience. Knowledge of Regulatory Framework will be considered an added advantage.Responsibilities:Supervising and overseeing the compliance of SSGC's license conditions, performance and service standards, OGRA Ordinance and other applicable laws.Maintaining strong working...

CA / ACMA with at least 06 years of post-qualification experience or ACCA / MBA with at least 09 years of experience. Must have experience of Rules & Regulations of Regulatory Framework.Responsibilities:Supervising and maintaining strong working relationships with internal and external stakeholders.Overseeing the compliance of SSGC's license conditions,...

Job DescriptionA seasoned professional is sought to fill this critical role.Key Responsibilities:Evaluate complaints from regulatory bodies, ensuring adherence to standard rules and regulations.Analyze gas theft claims, obtaining relevant documents to ensure compliance with established procedures.Oversee evidence required to justify billings, preparing...