Freelance Operations Manager
18 hours ago
About Us:
CrecenTech Systems Private Limited is a dynamic organization seeking a skilled Freelance Operations Manager to spearhead our growth on freelance platforms. This role demands a hands-on approach, where you will directly apply for jobs, close deals, and lead the freelance team to achieve exceptional results.
Job Overview:
The ideal candidate has an in-depth understanding of platforms like Upwork, Fiverr, Freelancer, and Toptal, paired with a proven ability to secure projects, drive team performance, and meet targets in a fast-paced environment.
Key Responsibilities:
- Freelance Platform Management:
- Actively apply for jobs on freelance platforms and independently close deals to drive revenue growth.
- Manage and optimize company profiles across Upwork, Fiverr, Freelancer, Toptal, and other platforms for maximum visibility.
- Stay updated on freelance platform policies, trends, and high-demand services to refine strategies.
Sales and Deal Closure:
- Own the end-to-end sales process, from crafting proposals to negotiating terms and finalizing contracts.
- Ensure consistent achievement of sales targets by leveraging expertise and proactive engagement with clients.
- Develop and implement strategies to expand client acquisition and retention.
Team Leadership and Mentorship:
- Lead and mentor the freelance operations team, sharing best practices and techniques to improve their performance.
- Provide hands-on guidance to team members on job applications, proposal submissions, and client communications.
- Motivate the team to meet deadlines, exceed targets, and maintain a client-first approach.
Client Relationship Management:
- Serve as the primary point of contact for clients, ensuring seamless communication and resolving any issues proactively.
- Build long-term relationships with clients, driving repeat business and referrals.
- Maintain a strong customer-first attitude while delivering quality solutions.
Flexibility and Shift Adaptability:
- Work across dynamic schedules, alternating between USA and GCC time zones as required.
- Be available during off hours, weekends, and holidays to respond to leads and secure deals in real time.
Performance Monitoring and Analytics:
- Analyze platform performance data to identify trends, measure success, and refine strategies.
- Track team performance and recommend process improvements for enhanced productivity.
Requirements:
- Bachelor's degree in business administration, Sales, or a related field.
- 8+ years of experience in sales or business development, with at least 3 years focusing on freelance platform operations.
- Demonstrated success in applying for and winning high-value projects on platforms like Upwork, Fiverr, Freelancer, and Toptal.
- Excellent communication and negotiation skills, with the ability to craft persuasive proposals.
- Strong leadership qualities with a hands-on, "doer" approach to achieving results.
- Flexible and adaptable to shifting priorities, time zones, and work hours.
- Proficiency in CRM tools and data-driven decision-making.
- A proactive mindset, with the ability to solve challenges and deliver results independently.
We Offer:
- Competitive salary with performance-based incentives.
- Opportunity to lead freelance operations in a growing and dynamic company.
- A collaborative work environment with room for personal and professional growth.
- Exposure to global markets, working across multiple time zones and diverse client bases.
Benefits Package:
- At least two bonuses per year.
- Performance-Based Bonuses.
- Handsome Commission Structure.
- Quarterly Leaves encashment.
- Maternity/Paternity Allowance.
- Maternity Leaves.
- Wedding Allowance.
- Annual Leaves Encashment.
- Provident Fund.
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