Training Program Operations Coordinator

The LMS & Program Specialist is a hybrid role that combines learning management system (LMS) administration with training program operations. This position oversees end-to-end LMS processes, including course setup and publishing, learner enrollment, reporting, and maintaining the platform's back-end functionality. Additionally, the role supports the delivery and operations of talent development certification programs by managing program logistics, scheduling, participant communications, and serving as a key point of contact for learner inquiries. Working closely with the talent development team, this role ensures both the technology and program operations run smoothly to create a seamless learner experience.

Key Responsibilities:

• Automate certifications and workflows to ensure user journeys progress without delays.
• Manage cohort enrollments into certifications, courses, and training sessions.
• Handle user queries related to course access, enrollment, certifications, and account issues.
• Generate and maintain reports on learner progress, certification status, and platform engagement; use data insights to support decision-making and continuous improvement across learning programs.
• Cohort management involves receiving, tagging, and assigning course content to users, coordinating with cross-functional teams for individual cases.
• Collaborate with the training and marketplace teams to resolve issues, manage certifications, deletions, suspensions, and other account-related tasks.

Program Management & Coordination:

• Plan, schedule, and organize training sessions as needed. Track attendance, completion, and feedback for all training programs.
• Enroll participants, assign courses, and troubleshoot user issues.
• Act as the main point of contact for talent training schedules and requirements, managing email queries.
• Collaborate with internal teams to ensure certifications are scheduled, complete, and easily accessible.

Cross-functional Tasks:

• Vendor coordination involves maintaining communications with external providers for content and platform-related needs.
• Support content maintenance and platform health checks; flag technical issues for resolution.
• Filter and manage prospective candidates for cohorts and certifications, improving the applicant filtering process.
• Update and improve user experiences on the LMS.
• Participate in planning and optimizing courses, certifications, and processes to ensure smooth operations.

Required Skills and Qualifications:

• 3-5 years of experience in LMS implementation & management, supporting a training or L&D team in a coordinator capacity.
• Familiarity with AI-enabled tools for learning or support automation.
• Working knowledge of Learning Management Systems (LMS), especially LearnWorlds, including course publishing, user enrollment, cohort management, and platform optimization.
• Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously.
• Proficiency with workflow automation, tagging systems, and digital asset management to streamline cohort enrollments and learning pathways.
• Familiarity with data-driven learning optimization, including user experience feedback and basic learning analytics to improve course effectiveness.
• Prior experience with cloud backup systems and documentation processes to ensure version control and content integrity.
• Excellent written and verbal communication skills, with the ability to distill complex information into accessible learning experiences.
• Experience working in start-ups or high-growth organizations is a plus, especially in roles requiring process building, tool selection, or operational scale-up.
• Self-starter with a learner-first mindset, collaborative spirit, and strong sense of ownership over course quality and learner outcomes.

Benefits:

We're at a pivotal growth point, and this role offers the rare opportunity to shape the future of global employment. Your work directly impacts our growth trajectory, empowers businesses, and creates global employment opportunities. We're not just offering a job; we're inviting you to be part of a revolution.

Why Join Us?

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.