
Technical Support Specialist
1 day ago
Job Summary:
As a key member of our technical team, you will play a crucial role in providing exceptional support to our clients. Your responsibilities will include Technical Issue Resolution, client onboarding, and collaboration with the account management team to ensure timely issue resolution.
Key Responsibilities:
• Technical Query Handling: Provide professional and understandable answers to technical issues related to usability, API calls, imports, exports, campaign creation, and more.
• Client Onboarding: Ensure clients are set up correctly from a technical aspect and work closely with the account management team to resolve technical issues facing their clients.
Requirements:
• Strong Interpersonal Skills: Ability to work effectively with diverse clients and team members.
• Problem-Solving Abilities: Exceptional problem-solving skills with a focus on efficiency.
• Effective Communication: Effective communication skills, both verbal and written, to engage with stakeholders at all levels.
• Proactive Attitude: Proactive attitude with a commitment to learning and professional growth.
• Task Prioritization: Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.
• Collaborative Mindset: Collaborative mindset with the capacity to work independently and within a team.
• Technical Knowledge: Working knowledge of SQL, JavaScript, databases, APIs, and HTML.
• Experience: Previous experience in technical support or integration roles, preferably in a client-facing capacity.
• Education: Graduation degree preferred in a relevant field such as Computer Science or IT.
• Language Proficiency: Proficiency in English is a must.
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