Senior Technical Support Specialist

1 day ago


Sahiwal, Punjab, Pakistan beBeeLeadership Full time 2,000,000 - 2,500,000
Job Title: Technical Support Lead

Motive empowers teams to operate safely and productively. For the first time, safety, operations, and finance can manage their resources in one system.

Certainly, combined with industry-leading AI, this platform provides complete visibility and control, automating tasks and reducing workloads.

This technical support lead is crucial in resolving complex issues or product-level bugs that cannot be resolved by junior engineers.

Key Responsibilities:
  • Manage high-level cases for technical support engineers.
  • Provide leadership to the technical support team by mentoring and coaching other engineers.
  • Collaborate with engineering teams to identify and address technical issues affecting customers.
  • Drive continuous improvement in the technical support process by analyzing trends and creating new processes.

This role requires excellent communication and problem-solving skills, technical knowledge, analytical skills, attention to detail, and teamwork.

The successful candidate will possess a strong background in technical support and experience in leading teams. They should have excellent problem-solving skills, technical knowledge, and the ability to analyze complex issues.

Requirements:
  • Bachelor's degree in Computer Science or related field.
  • Minimum 5 years of experience in technical support.
  • Proven track record of successfully leading technical support teams.
  • Excellent communication and problem-solving skills.
  • Technical knowledge of software development lifecycle.


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