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Customer Service Operations Manager
2 weeks ago
We are seeking a highly skilled Customer Service Operations Manager to join our team at hHELIOS. As a key member of our organization, you will be responsible for dealing directly with customers through various communication channels.
- Respond promptly and thoroughly to customer inquiries, ensuring that their needs are met in a timely and efficient manner.
- Handle and resolve customer complaints in a professional and courteous manner, providing solutions that meet their expectations.
- Obtain and evaluate all relevant information to handle service inquiries effectively, keeping customers up-to-date on their processes.
To excel in this role, you will require excellent English writing and speaking skills, as well as a good command of Microsoft Office. Interpersonal skills, listening skills, problem analysis, and problem-solving abilities are also essential.
