
Senior Business Development Manager
5 days ago
The role of a Senior Technology Project Manager involves overseeing the supervision of team members, with a focus on strong project management skills and effective client communication. The ideal candidate will have excellent English oral and written skills, as well as a solid understanding of people resourcing and commercial mindset.
Key Responsibilities:- Define project timelines for client-ready presentations and manage internal resource allocation.
- Work closely with the Salesforce Operations Director to align resourcing needs for projects (Salesforce Consultants).
- Monitor project timelines and adapt resourcing to meet tight milestones, ensuring effective communication and documentation.
- Facilitate client calls and meetings for senior leadership, capturing meeting minutes and converting into actionable tasks.
- Update project plans for internal review and updates, monitoring project profitability and conducting end-of-project wrap-up sessions for reflective learning.
- Manage outsourced Associates and Developers, supervising the Content Marketing Manager and Digital Designer/Developer, and facilitating workshops to streamline processes and documentation.
- Handle all inbound client communications via email, replying as a single point of contact and capturing responses internally.
- Prioritize inbound client communications and allocate resources accordingly, ensuring timely action and consistency of understanding.
- Collect non-attended client calls minutes for transparency and work closely with senior leadership on handling and monitoring client invoices/payments.
- Develop case studies for new onboarding industry client type projects and update internal systems with project completion 'actual costs' for financial requirements.
- Develop retention and growth strategies for client accounts and former client accounts.
- Develop new client onboarding process and create client-friendly Statement of Work (SoW) documents using provided estimators.
The successful candidate will possess a minimum of 5 years project management experience, preferably in SaaS organizations. Strong experience in handling client communications and a solid understanding of people resourcing are essential. Excellent English oral and written skills, along with a commercial mindset and ability to implement new processes and procedures, are also required.
This is an exciting opportunity to join our team and contribute to the success of our organization. If you are a motivated and experienced project manager looking for a new challenge, please submit your application.
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