Customer Service Manager Lead

1 week ago


Lahore, Punjab, Pakistan HNS Global Outsourcing Private Limited Full time
Job Overview

HNS Global Outsourcing Private Limited is seeking a highly experienced Call Centre Manager to lead our operations in Bahria Town Lahore. The ideal candidate will have a proven track record of delivering exceptional customer experiences, driving results, and leading high-performing teams.

Key Skills and Qualifications:
  • Leadership Experience: Minimum 3 years of experience in a leadership role (e.g., Team Lead, Supervisor, or Manager) in a call centre environment.
  • Technical Skills: Excellent IT skills, with experience using call centre software and dialler systems.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to build rapport with clients and team members alike.
  • Analytical Mindset: Proven analytical mindset, with expertise in call centre metrics and reporting.
  • Certifications: Relevant certifications in customer service, leadership, or call centre management are an asset.


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