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Customer Service Operations Manager

2 weeks ago

Islamabad, Islamabad, Pakistan Iqbal & Company Full time

We are hiring a Customer Service Operations Manager at Iqbal & Company.

About the Job:

This role involves supervising the technical service team nationwide and ensuring that they meet high standards of performance.

Main Duties:

  1. Oversee daily operations of the technical service team.
  2. Ensure strict compliance with equipment and procedural standards, health and safety protocols, and after sales services.
  3. Develop and conduct customer service training programs and in-house training programs.
  4. Plan department budget and oversee service procedures.

Requirements:

  1. Bachelor's degree in Biomedical or Electronics.
  2. Minimum 5 years of experience in an equivalent position with excellent management skills.
  3. Highly analytical, efficient, and detail-oriented.
  4. Excellent communication and presentation skills.
  5. Strong learning ability.
  6. Knowledge of local competitors and hospitals network and their working environment (desired).
  7. Strong contacts with different hospital KOLs (desired).
  8. Experience in tackling/support of marketing activity (desired).