Customer Service Training Specialist

12 hours ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
descriptions4:['

Customer Service Training Specialist

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Description:

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This role involves designing and delivering training programs to equip new Customer Service Representatives with the necessary knowledge and skills to succeed in their roles.

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To accomplish this, the Trainer identifies training gaps and develops targeted solutions. These may encompass teaching about call center systems, performance metrics, and other relevant topics.

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The Trainer also coaches and mentors employees to support their professional growth. Effective communication is vital for working successfully with colleagues and management.

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Candidates should have experience in customer service training, knowledge of contemporary training methods, and strong analytical skills.

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Responsibilities:

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  1. ">
  2. Create and deliver customized training programs">
  3. Evaluate training needs and develop targeted interventions">
  4. Provide coaching and mentoring to support employee development">
  5. Monitor and assess training outcomes">
  6. Collaborate with colleagues and management to drive business success">
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What We Offer:

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A dynamic work environment that encourages teamwork, learning, and innovation

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A comprehensive training program to enhance your skills

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A competitive salary and benefits package

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