
Call Center Quality Assurance Expert
4 days ago
The Call Center Quality Assurance Specialist plays a critical role in ensuring that the call center team provides high-quality service to customers. This involves monitoring and evaluating team performance, identifying areas for improvement, and developing strategies to address them.
Key Responsibilities:
- Quality Monitoring: Regularly monitor and evaluate team performance, assessing call quality, response time, and customer satisfaction.
- Coaching and Feedback: Provide constructive feedback and coaching to team members to improve their performance and address any areas for improvement.
- Process Improvement: Identify opportunities for process improvement and efficiency gains, implementing changes to enhance the overall effectiveness of call center operations.
- Reporting and Analysis: Generate and analyze reports to assess team performance and identify areas for improvement, making data-driven decisions to optimize processes and achieve performance targets.
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Call Center Quality Assurance Expert
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeQuality Assurance Specialist - Call CenterJob Description – Quality Assurance SpecialistThe Role: Quality Assurance Specialist – Call CenterWe are seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a vital role in ensuring the quality of our call center operations.Your responsibilities will...
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Call Center Management Expert
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeA Senior QA Analyst is required to oversee the development and implementation of quality assurance processes and procedures.Key Responsibilities:Develop and implement quality assurance processes and procedures to ensure high-quality services.Monitor and evaluate inbound and outbound calls to ensure adherence to policies and quality standards.Provide feedback...
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Quality Assurance Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan Spantronics Pvt Ltd Full timeQuality Assurance Specialist - Call CenterJob Description – Quality Assurance SpecialistThe Role: Quality Assurance Specialist – Call CenterLocation: Rawalpindi, PakistanThe Team: Spantronics work with multiple USA based clients in the field of Insurance, home improvement and renewal energy. We are a fast-growing organization and expanding our call...
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Quality Control Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeQuality Assurance and ComplianceThe Role: Quality Assurance Specialist – Call CenterWe are looking for a dedicated Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our call center operations.Your key responsibilities will include reviewing the quality of work performed by...
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Quality Assurance Professional
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob OverviewWe are seeking a highly skilled Quality Assurance professional to join our team. In this role, you will be responsible for developing and implementing quality assurance processes and procedures tailored to our call center operations.Main ResponsibilitiesProcess Development: Create and implement effective quality assurance processes and procedures...
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Islamabad, Islamabad, Pakistan Call Center International Llc Full timeNational Sales Manager to work for American Call CenterCall Center International, LLC is a successful international telemarketing company that specializes in both inbound and outbound sales and marketing with a direct focus on multilingual telemarketing solutions tailored to client-company needs.OUR PLANS:Create the world's largest Ethnic Inbound Outbound...
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Call Center Operations Manager
4 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeTeam Lead (Call Centre)As a key member of the call center team, you will play a crucial role in ensuring seamless customer service delivery. Your primary responsibility will be to oversee and coordinate daily operations, guaranteeing that the team meets performance targets while providing exceptional customer service.Key Responsibilities:Team Management:...
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Quality Assurance Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeDelivering exceptional customer experiences is a top priority in our organization. If you are passionate about maintaining service excellence and driving quality assurance, we invite you to apply for this exciting opportunity.About the Role:This position involves ensuring that our services meet the highest standards of quality, with a strong focus on...
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Call Quality Assurance
3 weeks ago
Islamabad, Islamabad, Pakistan Python Leads Full timeA Quality Assurance Executive is a professional who is responsible for monitoring, inspecting each and every call in order to meet established quality standards.Traditionally, in order to fulfill these responsibilities, a Quality Assurance Executive would need to be proficient in a number of skills including:ListeningCommunication SkillsStatistical...
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Quality Assurance Expert
4 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeQuality Assurance ExpertWe are looking for a skilled Quality Assurance Expert to join our team. As a Quality Assurance Expert, you will be responsible for ensuring the quality and stability of our products through effective testing and quality assurance strategies.Main Responsibilities:Designing and developing testing strategies to ensure high-quality...