Strategic Customer Experience Lead

6 days ago

Karachi, Sindh, Pakistan beBeeCustomerExperience Full time HK$900,000 - HK$1,200,000
Lead Customer Experience

We are seeking a customer experience leader to oversee performance analysis, optimization, and process design for our customers.

  • Design and implement best-in-class service functions to address customer pain points across the pre, live, and post-delivery stages.
  • Collaborate with cross-functional teams to drive customer touchpoint feedback analysis and recommend process improvements.
  • Align with commercial, operations, and marketing teams to continuously improve customer satisfaction and maximize Net Promoter Score (NPS).
Key Responsibilities
  • Manage regional and global best practices for customer experience management.
  • Monitor and identify potential system forces that impact NPS, actively working to leverage positive factors and mitigate negative ones.
  • Drive continuous optimization efforts in after-order NPS and customer ratings.
Requirements
  • A 4-year degree in a STEM field from a reputable institution.
  • 5-7 years of experience in analytical roles, particularly in customer support strategy or experience management.
  • Proficiency in business intelligence tools such as Tableau, Power BI, and Google Data Studio.
About Us

Our company operates in over 70+ countries worldwide, providing delivery services to customers.

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