Service Desk Manager

5 hours ago


Lahore, Punjab, Pakistan Virtual Force Inc. Full time

We are seeking a highly skilled Service Desk Manager to join our team at Virtual Force Inc. in Lahore, Punjab, Pakistan.

Main Responsibilities:
  • Manage and improve incident, problem, change, and release management processes
  • Collaborate with stakeholders to align ITSM strategies with business objectives and drive strategic growth
  • Lead and develop the ITSM team, fostering high performance and continuous improvement
Required Skills and Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or related field
  • Minimum 8 years of experience in IT Service Management, preferably in a medium to large-scale organization
  • Excellent leadership and team management skills, with strong analytical and problem-solving abilities


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