Service Center Management Leader

1 week ago


Karachi, Sindh, Pakistan Proactive Bussiness Solutions Full time
Key Responsibilities

The successful candidate will be responsible for managing a team of service center employees, including staff supervision, performance evaluations, and talent development. They will also oversee the implementation of business processes, quality control measures, and customer satisfaction initiatives.

Key responsibilities include:

  • Driving business growth through effective management of staff and resources
  • Improving operational efficiency by streamlining processes and reducing costs
  • Delivering high-quality services to clients through continuous process improvement and innovation

Additionally, the successful candidate will work closely with cross-functional teams to develop and implement business strategies, manage budgets, and monitor performance metrics. Strong analytical and problem-solving skills are essential for this role, as well as excellent communication and interpersonal skills.

This role requires a unique blend of leadership, technical, and business acumen, making it an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional results.

  • Developing and implementing business plans and strategies
  • Managing budgets and financial resources
  • Leading cross-functional teams


  • Karachi, Sindh, Pakistan E-Square Full time

    One of the leading multinational companies that has recently taken over a few projects in Pakistan is looking for a Manager for their premium call center operations. The incumbent must have 4-5 years of experience in different areas of call centers, preferably as a Team Leader for 4 years, Assistant Manager for 2 years, or Manager with at least one year of...


  • Karachi, Sindh, Pakistan Pro Work Technical Services Full time

    Job Title: Call Center Office ManagerAbout Pro Work Technical ServicesWe are a leading provider of call center services in Pakistan, with over 10 years of industry experience. We work with large Enterprise companies internationally.Job SummaryThis role involves supervising and leading a team of call center agents to achieve sales targets and provide...


  • Karachi, Sindh, Pakistan Proactive Bussiness Solutions Full time

    * Managing Store cost.* To carry out staff meeting at periodic intervals & ensure motivation of the team.* Handling customer queries & staff concerns.* Handling representatives of various government bodies.* Responsible for maintaining records.* Achieves productivity through walk-ins and ensures customer interaction with the standards set by the company.*...


  • Karachi, Sindh, Pakistan Pro Work Technical Services Full time

    Job Title: Team Lead for Call Center ServicesAbout UsPro Work Technical Services is a leading provider of call center services in Pakistan, with over 10 years of industry experience. We work with large Enterprise companies internationally.Job SummaryThis role involves supervising and leading a team of call center agents to achieve sales targets and provide...


  • Karachi, Sindh, Pakistan MCS Digitizing Full time

    MCS Digitizing seeks an experienced leader to oversee our Software House operations, driving excellence in customer service delivery. The successful candidate will develop and execute a comprehensive strategy that aligns with the company's overall customer service vision, prioritizing key performance indicators (KPIs) and metric-driven decision-making.Main...

  • Team Leader

    1 week ago


    Karachi, Sindh, Pakistan MCS Digitizing Full time

    We are seeking a passionate and experienced Team Leader to join our team as the Supervisor of our Software House. You will be responsible for overseeing all aspects of our Software House operations, ensuring we deliver exceptional customer service and achieve our strategic objectives.Responsibilities:Lead and manage a team of software house agents, providing...


  • Karachi, Sindh, Pakistan Pro Work Technical Services Full time

    Job Description: Call Center Office Manager (5 Years Experience)About CompanyPro Work Technical Services is a leading provider of call center services in Pakistan. With over 10 years of industry experience, we work with large Enterprise companies internationally.Job SummaryWe are seeking an experienced Call Center Office Manager to supervise and lead a team...

  • Duty Team Leader

    2 weeks ago


    Karachi, Sindh, Pakistan Flyjinnah Full time

    Job OverviewThe Duty Team Leader will guide, supervise and monitor a team of Call Center agents in terms of operations and sales. Key Responsibilities:Defines/sets and drives the sales targets of the assigned team to achieve business goals.Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements...


  • Karachi, Sindh, Pakistan Pro Work Technical Services Full time

    Job Description: Call Center Office Manager (5 Years Experience)About Company:Pro Work Tech is a leading Service Provider Company in Pakistan. With over 10 years of industry experience, we work with large Enterprise companies internationally. Our services encompass a wide array of call center services such as outbound and inbound calls, sales generation, and...


  • Karachi, Sindh, Pakistan Regent Plaza Hotel & Convention Center Full time

    About UsRPHCC is a leading hospitality destination that offers unparalleled luxury and comfort. Our hotel and convention center are equipped with state-of-the-art facilities, providing an exceptional experience for our guests. We are committed to delivering exceptional service and creating memorable experiences for our customers. If you share our passion for...


  • Karachi, Sindh, Pakistan Allied Business Machines (Pvt) Ltd Full time

    About the JobWe are seeking a Call Center IT Service Provider to join our team at Allied Business Machines (Pvt) Ltd. This is an excellent opportunity for a motivated and experienced IT professional to take on a challenging role and make a meaningful contribution to our organization.ResponsibilitiesThe successful candidate will be responsible for:Providing...


  • Karachi, Sindh, Pakistan Greenwichbell Resource Uk Ltd Full time

    Profit Center Manager in Accident and Health Greenwichbell Resource Uk Ltd, Pakistan My Client is a world leader in insurance and financial services and is the leading international insurance organization with operations in more than 130 countries and jurisdictions. They serve commercial, institutional, and individual customers through the most extensive...


  • Karachi, Sindh, Pakistan Aga Khan University Full time

    Job DescriptionThe Patient Access Management Leader is responsible for leading the patient access team in delivering exceptional patient care and service. This includes coaching and developing the skills of team members, monitoring and evaluating their performance, and collaborating with other departments to ensure seamless communication and coordination.Key...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    The Food Service Business Leader is a strategic role responsible for driving business growth and profitability in our catering division. This includes developing and implementing operational strategies, managing staff, and making decisions that drive business success.The ideal candidate will have a strong background in food service, excellent leadership and...


  • Karachi, Sindh, Pakistan Chase Value Center Full time

    At Chase Value Center, we're committed to providing an outstanding shopping experience for our customers. As a sales associate, you'll be at the forefront of this effort.Key ResponsibilitiesIDentify customer needs and offer suitable products.Deliver exceptional customer service, fostering long-term relationships.Ensure a warm welcome for customers...

  • Call Center Reps

    2 days ago


    Karachi, Sindh, Pakistan TeleTec Global Full time

    Call Center Reps - Agents, Closers, Supervisors, ManagerJoin our growing team at TeleTec Global.TeleTec Global is hiring Call Center Representatives, Closers, Team Leaders, and Supervisors for Evening and Night Shifts. Candidates with experience in Cable, DME/CGM, Final Expense, Solar, and Energy Deregulation will be preferred.Job Description and Skills...


  • Karachi, Sindh, Pakistan Career Consultants Inc Full time

    Job Overview: Career Consultants Inc. is seeking a highly skilled and motivated Call Center Leader to join our team. In this role, you will be responsible for overseeing the daily operations of our Phone Banking Department, including the development and implementation of strategies to enhance call center systems and technologies.Main Duties:Oversee the daily...


  • Karachi, Sindh, Pakistan Pro Work Technical Services Full time

    Job Title: Customer Service Operations ManagerAbout UsPro Work Technical Services is a leading provider of call center services in Pakistan. With over 10 years of experience, we work with large enterprise companies internationally.Key ResponsibilitiesCall Center Leadership:Supervise and lead a team of call center agents to achieve sales targets and provide...


  • Karachi, Sindh, Pakistan Aptech Learning - Surjani Center Full time

    Aptech Learning - Surjani Center is looking for a skilled Female Career Counselor to work with our team. As a key member of our team, you will be responsible for handling student inquiries, converting walk-ins into admissions, and providing exceptional customer service.Responsibilities include:Guiding students in selecting their career pathsBuilding strong...

  • Call Center Manager

    2 weeks ago


    Karachi, Sindh, Pakistan E-Square Full time

    At E-Square, we're committed to excellence in our call center operations. We're looking for an experienced Manager who can apply strategic thinking and leadership skills to drive performance and growth. As a key member of our team, you'll be responsible for overseeing the day-to-day activities of our call center, ensuring seamless execution of processes and...