Lead Call Quality Specialist

High-quality call management is crucial for any organizationA Quality Assurance Specialist plays a vital role in ensuring seamless communication between teams and clients.Strong listening skills enable effective problem-solvingExcellent analytical skills facilitate quick resolution of complex issuesIndustry-specific technical knowledge helps to stay updated...

Lead Quality Assurance SpecialistThis is an executive level position requiring a professional with exceptional analytical and problem-solving skills. The selected candidate will be responsible for evaluating each agent on their assigned project monthly, providing feedback through coaching and training sessions, ensuring regular evaluations and updates,...

Graduate Degree (Master/PhD) in English Literature/Applied Linguistics, Educational Linguistics, Psychology, IELTS/PTE/TOEFL with a focus on language proficiency assessment/testing and research.UK's leading translation and interpretation company TRANSLATION EMPIRE is looking for an experienced Call Quality Agent with exceptional communication skills in...

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

Job Description:PracticeClaim, a leading computer software company based in Rawalpindi, Pakistan, is seeking an experienced Inbound/Outbound Cold Call Specialist. Established as a Sole Proprietorship, we pride ourselves on delivering innovative and tailored software solutions to our clients. Join our dynamic team and help us expand our...

Lead Generation Specialist - Remote VASL, Pakistan We are looking to connect with the Lead Generation Specialist who can help us find businesses up for sale in the US/Canada market and also bring in potential leads for partnership with VASL. The role will be responsible for managing the entire lead generation cycle, beginning from search to managing each...

Position: HR & Admin Manager - Head Hunter - Talent Acquisition - Organization Development - HR Operations - Trainer - Performance & Talent Management - PolicyDescription: The role involves developing phone-based revenue by establishing rapport with potential customers through excellent telephone sales and communication skills. Responsibilities include...

Quality Assurance SpecialistA Quality Assurance Specialist plays a pivotal role in ensuring that all interactions meet the highest standards of excellence.To achieve this, they must possess a range of skills, including:Attentive Listening: carefully paying attention to each interactionClear Communication: clearly conveying information and resolving...

Quality Assurance Specialist Touchstone Communications, Pakistan This is an executive level position. The prospect will be reporting to the Assistant Manager Quality Assurance. The selected candidate will be responsible for the following:Evaluating each and every agent on their assigned project every month by using the standard QA evaluation form.Providing...

Service Quality Assurance Specialist (QA)Are you passionate about ensuring the highest level of quality in products and services? We are seeking a skilled and dedicated Quality Assurance professional to join our team. As a Quality Assurance specialist, you will play a crucial role in maintaining and improving our service standards, ensuring customer...