Spanish Language Customer Support Specialist

2 days ago

Lahore, Punjab, Pakistan beBeeCustomer Full time 600,000 - 800,000
Job Title: Spanish Language Customer Support Specialist

We are seeking a highly skilled and motivated individual to join our team as a Spanish language customer support specialist.

Job Description:

The ideal candidate will have at least 1 year of experience in handling inbound and outbound customer inquiries, providing technical support, processing orders, and managing customer accounts efficiently. This role requires strong communication skills, both verbal and written, with the ability to effectively resolve customer complaints and concerns.

  • Handle inbound and outbound customer inquiries in Spanish, providing accurate and timely responses to customer queries.
  • Provide technical support and assist with billing and account inquiries, ensuring seamless customer interactions.
  • Process orders and manage customer accounts efficiently, utilizing CRM software to track and manage customer information.
  • Gather customer feedback and use this information to improve service quality and overall customer satisfaction.
Required Skills and Qualifications:

To be successful in this role, you will need to possess the following skills and qualifications:

  • Excellent verbal and written communication skills in Spanish and English.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in CRM management and basic computer skills.
  • Ability to work independently and as part of a team.
Benefits:

This is an excellent opportunity for someone looking to advance their career in customer support, with opportunities for professional growth and development. We offer a competitive salary and benefits package, including health insurance and paid time off.

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