Coach and Leader

2 weeks ago

Lahore, Punjab, Pakistan beBeeTeam Full time 600,000 - 1,000,000
Job Title: Team Coach

We are seeking a skilled Team Coach to join our team. As a Team Coach, you will be responsible for implementing organizational policies within the respective team and collaborating with support departments to improve performance results.

Key Responsibilities:
  • Implement organizational policies within the respective team
  • Collaborate with support departments to improve performance results
  • Facilitate teamwork and coordination through effective communication
  • Handle escalation calls when necessary and promote exceptional customer service by providing direct resolution
  • Maintain professionalism in the contact center environment
  • Ensure delivery of high-quality customer care based on predefined benchmarks
  • Utilize software efficiently for data entry and searching
  • Monitor attendance and ensure adherence to floor ethics such as dress code, mobile usage, and cleanliness
  • Understand processes related to case handling, callbacks, escalations, forwarding, and reporting/data logging
  • Report issues with workstations, equipment, and suggest improvements to management
  • Address employee concerns and resolve conflicts effectively
  • Motivate employees to meet targets through recognition, guidance, and incentives
  • Create a sense of ownership among team members
  • Communicate performance expectations clearly and provide coaching and feedback regularly
  • Verify the accuracy of agent performance metrics and reports
  • Identify systemic problems and propose solutions for improvements
  • Monitor calls (live/recorded) to ensure quality standards are met
  • Manage client relationships, accounts, and support teams effectively
Requirements:
  • Proficient in English communication
  • Strong team management skills
  • Extensive experience in a call center environment
  • Knowledge of call center operations
  • Excellent presentation and analytical skills
  • Proficiency in basic Excel
  • Ability to improve CSAT and quality scores
  • Positive attitude and approach
  • Ability to handle pressure
  • Willingness to work rotational shifts

Why Choose This Role?

This is an exciting opportunity to develop your leadership skills and contribute to the success of our team. If you have a passion for delivering exceptional customer service and leading high-performing teams, we encourage you to apply.

  • Volunteer Coaches

    2 weeks ago

    Lahore, Punjab, Pakistan Pakistan Centre for Philanthropy Full time

    Right To Play (RTP) is a global non-government organization that uses the transformative power of play to educate and empower children facing adversity. It was founded in 2000 by four-time Olympic gold medalist and social entrepreneur Johann Olav. Right To Play is headquartered in Toronto, Canada.Right To Play is seeking applications from potential youth for...

  • Inbound Team Leader

    2 weeks ago

    Lahore, Punjab, Pakistan Faysal Bank Limited Full time

    This is a shift-based job, including working on holidays and paid extra sitting depending on business needs.Operational Efficiency and Call Management:Manage call influx; team leader will ensure inbound calls are handled effectively based on business needs.Responsibilities include leading and managing a team of Officers-Inbound, ensuring high-quality service...

  • Effective Customer Service Team Leader

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCustomerService Full time 900,000 - 1,200,000

    Team Lead Csr Job DescriptionRole Summary:This Team Lead Csr role is responsible for supporting, coaching, developing, and supervising a team of customer service representatives.Responsibilities:Support and coach team members to achieve their goals and develop their skills.Develop and implement strategies to improve team performance and productivity.Provide...

  • Sales Team Leader

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeAccountability Full time 800,000 - 1,200,000

    Are you a proactive and results-driven professional looking to excel in account management?This role involves overseeing all aspects of client relationships, from initial contact through ongoing projects.You will develop a thorough understanding of the clients' position in the market, their product/service, points of difference, and competitive landscape.You...

  • Sports Community Leader

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCoaching Full time 500,000 - 1,000,000

    Job DescriptionAs a Sports Ambassador, you will lead play-based sessions with children and youth in schools and designated setups. Your role will involve coordinating with school staff and program team to effectively implement project activities.The coach will dedicate their time daily, following school's timings and monthly schedule, to lead play-based...

  • Delivery Leader

    3 weeks ago

    Lahore, Punjab, Pakistan Delivery Associates Full time

    Delivery Associates (DA) is a global consultancy helping the public sector deliver lasting impact through effective implementation. With roots in Deliverology and over a decade of experience, we support leaders from strategy to execution. Our remote team works worldwide with governments and philanthropies to scale results.We're committed to diversity,...

  • Tele Sales Director

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeMotivational Full time 600,000 - 850,000

    Job Title: Tele Sales DirectorThe ideal candidate for this role should be an experienced sales leader with a track record of success in driving sales growth and managing high-performing teams. They must possess excellent communication skills, strategic thinking, and the ability to motivate and inspire their team members to achieve exceptional results.Key...

  • Enterprise Sales Team Leader

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeLeadership Full time 1,500,000 - 2,500,000

    As a high-growth company leader, you will spearhead and develop a team of seasoned account executives in a dynamic environment. Your leadership will significantly impact the growth of the enterprise team, the development of your team, and the company's success in achieving revenue goals.Key ResponsibilitiesSpearhead the hiring and development of experienced...

  • Delivery Leader

    4 weeks ago

    Lahore, Punjab, Pakistan Delivery Associates Full time

    Join to apply for the Delivery Leader (Lahore, Pakistan) role at Delivery AssociatesJoin to apply for the Delivery Leader (Lahore, Pakistan) role at Delivery AssociatesGet AI-powered advice on this job and more exclusive features.Delivery Leader- PakistanYour role involves reforms implementation, building capacity ties for delivering priority initiatives,...

  • Inbound Floor Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Faysal Bank Limited Full time

    To supervise the Team Leaders on the inbound floor and ensure effective management of Officers-Inbound.To ensure that service levels (SL) and other key performance indicators (KPIs) such as Average Talk Time (ATT), After Call Work (ACW), and Auxiliary time (AUX) are consistently met.To monitor call queues to ensure optimal call distribution and prevent...