Telephony Operations Specialist

6 days ago


Karachi, Sindh, Pakistan UNAVAILABLE Full time
Job Description

As a Genesys Cloud Engineer, you will be responsible for supporting the operation of our Central Genesys cloud/telephony system. This includes configuring and deploying the Genesys cloud contact center solution, serving as the primary point of contact for daily telephony issues and concerns, and supporting Telephony Operations as Tier-2 and Tier-3.

Requirements
  • Bachelor's degree in IT or Telecom engineering.
  • Certification or training in Genesys cloud is highly desirable.
  • Strong understanding of telecommunication principles, including VoIP, SIP, and Contact Centers as a Service model.
  • Excellent time management and multitasking skills.
  • Effective communication abilities and problem-solving skills to diagnose and resolve technical issues related to Genesys Cloud platform configuration, performance, and integrations.


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