Cloud Contact Center Administrator

Job SummaryWe are seeking an experienced Senior Genesys Cloud Engineer to join our team. The ideal candidate will have a strong background in Genesys Solutions and excellent analytical skills.Key ResponsibilitiesServe as the primary point of contact for daily Genesys cloud issues and concerns.Support Genesys Operations as Tier-2 and Tier-3, resolving complex...

As a Senior Genesys Cloud Engineer at ibex, you will play a critical role in ensuring the smooth operation of our global telephony and contact center infrastructure. Key responsibilities include acting as the primary point of contact for all contact center solution requests, supporting Genesys Operations, and performing system administration...

Key QualificationsTo be successful in this role, you will need to have a strong understanding of telecommunication principles, including VoIP, SIP, and Contact Centers as a Service model. You will also need excellent time management and multitasking skills, effective communication abilities, and problem-solving skills to diagnose and resolve technical issues...

Key Job ResponsibilitiesThe Contact Center Supervisor will manage daily operations, supervise a team of administrators, and ensure seamless communication with clients. Key responsibilities include:Primary Duties:Manage contact center operations and ensure high-quality service deliverySupervise a team of administrators and provide coaching and guidance as...

At ibex, we are seeking a skilled Senior Genesys Cloud Engineer to join our team of experts in supporting global telephony and contact center operations. As part of the Genesys cloud team, this role will serve as the primary point of contact for all contact center solution requests.About the RoleThis position will be responsible for acting as the Point of...

About the RoleWe are looking for an experienced Customer Service Supervisor to join our team at Aga Khan University Hospital's Contact Center.The successful candidate will be responsible for leading the Contact Center team, ensuring they deliver exceptional customer service and achieve performance targets.Main Responsibilities:Leadership: Coach the Contact...

About UsAt Ibex, we are dedicated to providing exceptional support for our customers. As a Senior Genesys Cloud Engineer, you will play a crucial role in achieving this goal by ensuring the smooth operation of our contact centers worldwide.Key ResponsibilitiesServe as the primary point of contact for daily Genesys cloud issues and concerns.Support Genesys...

OverviewIbex is a global organization seeking an experienced Senior Genesys Cloud Engineer to support the seamless operation of contact centers worldwide.ResponsibilitiesThe ideal candidate will serve as the primary point of contact for daily Genesys cloud issues and concerns, ensuring timely resolutions and excellent customer satisfaction.Supporting Genesys...

Key AccountabilitiesAs a Genesys Cloud Engineer, your key accountabilities will include configuring and deploying the Genesys cloud contact center solution, supporting Telephony Operations as Tier-2 and Tier-3, troubleshooting day-to-day operational issues related to Genesys cloud and its integrated platforms, coordinating multiple tasks or problems with...

Job DescriptionWe are seeking an experienced professional to join our team as a Genesys Cloud Engineer. As a key member of our Central Genesys cloud/telephony operations, you will be responsible for supporting contact centers across the globe.Key ResponsibilitiesConfigure, deploy, and maintain the Genesys cloud contact center solution.Provide Tier-2 and...

OverviewWe are seeking a skilled Genesys Cloud Engineer to support the operation of our Central Genesys cloud/telephony system. In this role, you will serve as the primary point of contact for all telephony inquiries or issues.Key ResponsibilitiesConfigure and deploy the Genesys cloud contact center solution.Serve as the primary point of contact for daily...

iBEX is seeking a highly skilled Senior Genesys Cloud Engineer to support our global telephony and contact center operations. As the primary point of contact for all contact center solution requests, this role will require strong technical expertise, excellent communication skills, and the ability to work collaboratively across functional teams.Job...

About ibexibex is a dynamic company that provides innovative solutions for the modern workplace. Our team of experts is dedicated to delivering exceptional results and pushing the boundaries of what is possible in the world of telecommunications and contact center solutions.Job SummaryWe are seeking a highly skilled Genesys Cloud Engineer to join our team....

Position OverviewWe are looking for a highly skilled Senior Genesys Cloud Engineer to support the operation of our contact centers worldwide. The ideal candidate will have a strong background in Genesys Solutions and excellent leadership skills.Key ResponsibilitiesServe as the primary point of contact for daily Genesys cloud issues and concerns.Support...

We are looking for an experienced Senior Genesys Cloud Engineer to join our team at ibex. This role will require the ability to act as the primary point of contact for all contact center solution requests, including questions and problems.Key ResponsibilitiesActing as the POC for daily Genesys cloud issues and concerns, collaborating with cross-functional...

Key Highlights: Drive sales growth through strategic partnerships and customer relationships.Maintain strong relationships with clients and stakeholders through exceptional customer service.Provide expert product knowledge and tailored recommendations to meet customers' needs.Develop and deliver compelling sales presentations that showcase our products and...

The DevOps Engineer role at Cloud logically is a key position that requires collaboration with our talented team of engineers, product designers, and business leaders in a fast-growing environment.You will work on designing and implementing CI/CD pipelines and tools to support and collaborate with our data platform.Key Responsibilities & Deliverables:Create...

Job DescriptionAs a Genesys Cloud Engineer, you will be responsible for supporting the operation of our Central Genesys cloud/telephony system. This includes configuring and deploying the Genesys cloud contact center solution, serving as the primary point of contact for daily telephony issues and concerns, and supporting Telephony Operations as Tier-2 and...

Job DescriptionThe Cloud Administration Lead will be responsible for overseeing the design, implementation, and maintenance of the Company's cloud-based infrastructure, including Active Directory Domain and Azure AD.Key ResponsibilitiesDesign and Implementation: Develop and execute plans for designing, implementing, and maintaining the Company's cloud-based...

About the RoleThe ideal candidate will have a strong understanding of telecommunication principles, including VoIP, SIP, and Contact Centers as a Service model. This role requires excellent time management and multi-tasking skills, as well as strong communication abilities and problem-solving skills to diagnose and resolve technical issues related to Genesys...