
Short-Term Rental Coordinator
1 day ago
We are seeking a detail-oriented and proactive Virtual Assistant to oversee cleaning coordination, property maintenance, guest communication, and listing optimization. This role ensures smooth property operations, exceptional guest experiences, and streamlined maintenance processes.
Cleaning & Property Maintenance:
- Create new listings in property management software, including owner details, rent, and fee schedules.
- Schedule and coordinate daily cleaning services for rental properties.
- Assign cleaners for property replenishment (e.g., lamps, sheets, pillows, consumables).
- Monitor, evaluate, and improve cleaning standards across all properties.
- Run scheduled cleaning campaigns for tasks such as air-conditioning filter cleaning, gutter cleaning, lawn mowing, pest control, and washing machine maintenance.
- Onboard and train new cleaners to maintain high-quality cleaning standards.
- Maintain and update the maintenance tracking system for each property.
- Arrange deep clean inspections and necessary rectifications for rental properties.
- Obtain insurance quotations and process purchases as needed.
- Assist property owners with setting up utilities and WiFi accounts for their properties.
- Monitor and respond to guest reviews, particularly addressing low ratings.
- Manage key registers and ensure secure key handling for all properties.
- Maintain cleaning pricing structure and update the master data sheet for cleaners.
- Maintain and update a master data spreadsheet for all properties.
- Manage and automate guest messaging, policies, house rules, and WiFi details for each property.
- Send bin collection reminders to guests and bulk verge collection notices to owners.
- Organize and assign listing photos to relevant property spaces.
- Continuously update listings to reflect real-time changes and optimize visibility.
- Adjust price recommendations for each property based on market trends.
- Execute custom promotions (e.g., 10-20% discount offers) to attract more guests.
- Optimize listings by renaming photos and improving visibility on STR platforms.
- Respond to guest inquiries via phone or email.
- Send check-in details to guests 48 hours before arrival.
- Provide monthly booking updates to select property owners.
- Coordinate with contractors for guest-related maintenance issues (provide access details, reference photos, and work orders).
- Manage routine maintenance work orders efficiently and seek approval for emergency repairs exceeding $500.
- Screen guests, accept booking requests, and handle booking alterations while adhering to cancellation policies.
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