Call Quality Auditor

Get AI-powered advice on this job and more exclusive features.FINSOUL Network is a leading business consulting firm providing comprehensive financial, legal, and business solutions worldwide. We specialize in delivering expert accounting, finance, taxation advisory, IT services, software development, regulatory compliance advisory, risk management, contract...

A Houston (Texas) based Management Consultancy Company requires the following staff for its Lahore branch.Job SpecificationConsultants and/or Tutors:Should have sound knowledge of Systems like ISO 9000, QS 9000, ISO 14000, OHSAS 18000, ISO 17025, SA 8000, HACCP etc; Min. 2 years experience or Master degree in TQM.Quality System Auditors:Should have exposure...

Company Overview:We are seeking a Senior Auditor to join our team at ACCA Careers, where you will have the opportunity to work on challenging audit engagements and contribute to our mission of delivering exceptional auditing services.Salary and Benefits:We offer a competitive salary and a range of benefits, including opportunities for career growth and...

Job Description:Experienced English-speaking individual required to head up a call center in Bahria Town Lahore.Key ResponsibilitiesManage the daily running of the call centre, including sourcing equipment, carrying out effective resource planning and applying call centre strategies and operations.Undertake needs assessments, performance reviews and...

Job DescriptionWe are seeking a highly experienced and skilled Call Centre Manager to head up our operations in Bahria Town Lahore. The successful candidate will be responsible for managing the daily running of the call centre, including sourcing equipment, effective resource planning, and applying call centre strategies and operations.Key...

Hire, train and onboard new Call Center Agents as required to meet quotasProvide coaching and assistance to call center agents on an ongoing basisProcess weekly sales leads reports for submission to managementOversee and ensure conflict resolution between associates and customersEnsure that all employees follow the company's best practices for call center...

QUALITY ASSURANCE SPECIALIST – CALL CENTER/ BPO INDUSTRYRole DescriptionThis is a full-time on-site role for a Quality Assurance Executive at AI Growth Solutions in Johar Town, Lahore District. The Quality Assurance Executive will be responsible for quality control, quality assurance, quality management, and quality auditing of calls tasks on a day-to-day...

Quality Control Specialist Job DescriptionPepsiCo Deutschland GmbH is seeking a highly skilled Quality Control Specialist to join our team. The ideal candidate will have a strong background in food technology, chemistry, or quality management and a proven track record of ensuring food safety and quality standards.The role involves coordinating and ensuring...

Position Title: Quality Assurance ExecutiveLocation: Lahore & KarachiShift Timings: Evening/Night (8-hour shifts)Education: Bachelor's degree in business, Communications, or a related field (preferred but not mandatory).Experience: 1-3 years in Quality Assurance, Call Auditing, or Sales Coaching, preferably in a Telecom Call Center.Knowledge: Understanding...

Job Description:We are seeking a Call Center Team Leader to manage and motivate our growing call center team. You will be responsible for ensuring high performance, excellent customer service, and meeting business targets. This role requires strong leadership, communication, and problem-solving skills to support agents, handle escalations, and drive team...

At Solutions-by-AI-Growth, we are seeking a highly skilled Quality Assurance Expert to join our team in Lahore District. This is a full-time on-site role that requires an individual with excellent attention to detail and strong analytical skills.As a Quality Assurance Expert, you will be responsible for ensuring the quality of calls handled by our agents....

About the RoleWe are seeking a highly skilled Food Safety and Quality Manager to join our team at PepsiCo Deutschland GmbH. The ideal candidate will have a strong background in food technology, chemistry, or quality management and a proven track record of ensuring food safety and quality standards.The role involves coordinating and ensuring the quality of...

ISO Consultant/ AuditorLocation: HybridSalary: Up to £57,000 OTEFull time, permanentWe provide professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for over 25 years, with the aim of 'making businesses...

At SupportFinity, we are seeking a highly skilled Business Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will play a vital role in ensuring the highest standards of sales quality, compliance, and customer experience.The ideal candidate will have a strong understanding of telecom services and related...

Quality Resource Pvt Ltd is a renowned digital marketing agency with extensive expertise in inbound digital marketing, web analytics, and optimization. As an ISO-certified company, we prioritize quality and performance.The ideal candidate will be responsible for managing, optimizing, and securing our network infrastructure and systems, ensuring high...

We are seeking a Quality Control and Compliance Officer to join our team at SupportFinity. In this critical role, you will be responsible for ensuring that all sales interactions meet the highest standards of quality, compliance, and customer satisfaction.The ideal candidate will have a strong background in quality assurance, with experience in evaluating...

OverviewWe're looking for a Quality Assurance Executive in the Quality Assurance department. The resource would be responsible for call monitoring and providing coachings/feedback. The shift timings for the job are rotational and resource would be required to work on-site.QualificationsMinimum Bachelor's degree.Excellent communication skills, both written...

We're looking for a Quality Assurance Executive in the Quality Assurance department. The resource would be responsible for call monitoring and providing coaching/feedback. The shift timings for the job are rotational and the resource would be required to work on-site.Minimum Requirements:Minimum Bachelor's degree.Excellent communication skills, both written...

ResponsibilitiesMonitor & Evaluate customer interactions (calls, chats, emails) to ensure compliance with quality standards and customer satisfaction.Develop & Maintain QA scorecards, track performance metrics, and generate quality reports.Provide Feedback & Coaching to customer service agents, identifying areas for improvement and enhancing communication...

We are looking for a skilled Call Center Representative to join our sales team. As a representative, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues efficiently.The key responsibilities include:Responding to customer calls, emails, and chatsResolving customer complaints and...