Customer Service Lead

3 days ago


Saddar Town, Pakistan KB Grammar Academy Full time
About the Role

The Customer Service Lead will be responsible for analyzing and resolving service issues, informing management about complex client issues, and maintaining a client-focused environment within the team.

The ideal candidate will ensure compliance with company policies and procedures, identify and develop new business opportunities, and utilize effective problem-solving and time management skills.

Key Deliverables
  1. Analyze and resolve service issues promptly.
  2. Inform management about complex client issues and resolutions.
  3. Maintain a client-focused working environment.
  4. Work in compliance with company policies and procedures.
  5. Identify and develop new business opportunities.
  6. Utilize effective problem-solving and time management skills.
  7. Assist in risk assessment and mitigation activities.
  8. Develop process improvements.
  9. Provide assistance to less experienced staff.


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