Leading Customer Retention Specialist

7 hours ago


Lahore, Punjab, Pakistan beBeeRetention Full time
Customer Retention Expert

We are seeking a skilled Customer Retention Expert to enhance customer satisfaction, reduce churn, and optimize business growth.

  • Engage with customers to understand their concerns, analyze reasons for website abandonment, handle membership cancellations, and implement strategies to retain customers.
  • Conduct surveys, interviews, or feedback sessions with customers to identify pain points and reasons for dissatisfaction.
  • Analyze customer behavior and abandonment patterns at various stages of the buyer journey, such as the checkout page.
Required Skills and Qualifications
  • Strong analytical skills with problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to empathize with customers and provide creative solutions to their problems.
  • Proven experience in customer service, account management, or customer success.
Benefits

Market-competitive base salary with performance-based incentives. Opportunities for career growth, mentorship, and professional development.

Working Hours

10AM - 7PM

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, or genetics.



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