Customer Support Specialist

4 weeks ago

Lahore, Punjab, Pakistan Easetalent Full time

1 day ago Be among the first 25 applicants

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Talent Source Specialist @Easetalent | Startup Recruiter | Talent Acquisition | Trusted Partner in Building Teams for Startups, SMBs and Scaling…

Lahore |Full Time |On-Site |70,000 - 80,000

Job Overview:
We are seeking a proactive and empathetic Customer Support Executive to manage our customer interactions across multiple channels including email, live chat, social media, and phone. The ideal candidate is solution-oriented, has excellent communication skills, and can handle a fast-paced e-commerce environment. Your role will directly impact customer satisfaction, loyalty, and brand perception.

Key Responsibilities:

• Respond to customer inquiries via email, chat, social media, and phone in a timely and professional manner

• Resolve product or order-related issues including returns, replacements, shipping delays, and refunds

• Provide accurate information regarding products, policies, and promotions

• Maintain detailed records of customer interactions in our CRM system

• Monitor and respond to reviews or complaints on social platforms and marketplaces

• Collaborate with internal teams including logistics, marketing, and operations to solve customer pain points

• Escalate unresolved issues to the appropriate team or manager

• Support post-sales care to ensure customer satisfaction and retention

Requirements:

• 2 to 4 years of experience in a customer service role, preferably in e-commerce or retail

• Excellent written and verbal communication skills in English

• Strong problem-solving skills and ability to stay calm under pressure

• Familiarity with support tools such as Zendesk, Gorgias, Freshdesk, or similar

• Basic understanding of e-commerce platforms like Shopify, Amazon, or WooCommerce

• Ability to multitask, prioritize, and manage time effectively

• Comfortable working in fast-paced and high-volume environments

Preferred Skills:

• Experience with order management systems and CRM tools

• Knowledge of product return and refund policies

• Customer-focused mindset with a positive, can-do attitude

• Ability to provide constructive feedback and suggest process improvements

• Experience handling customer support across international markets

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesHuman Resources Services

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