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Customer Retention Specialist
2 days ago
- Establish and strive to achieve performance goals for the after sales department.
- Deliver exceptional service and value to customers.
- Build trust and rapport with customers through regular communication.
- Retain existing customers and expand the customer base.
- Ensure seamless delivery of vehicles and follow-up procedures are in place.
- Maintain high standards of service quality and minimize customer complaints.
- Comply with brand warranty policies and procedures.
- Act as a liaison between the brand representatives and internal teams.
- Develop and implement policies and procedures aligned with brand CI standards.
- Identify future equipment, manpower, and parts stock level requirements for each service centre.
- Contribute to annual business planning and goal achievement for the after sales department.
- Communicate technical issues, campaign completions, recalls, and training needs with brand principles.
- Ensure staff receive in-house and abroad training to enhance their skills and product knowledge.
- Monitor compliance with all rules and regulations.
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Insurance Retention Specialist
4 days ago
Lahore, Punjab, Pakistan Adamjee Life Full timeAbout the Role:The Insurance Retention Specialist will lead the strategy, development, and execution of initiatives to enhance customer retention and drive persistency in premiums. This role involves collaboration with cross-functional teams to ensure long-term customer satisfaction and loyalty.Key Responsibilities:Develop and implement strategies to reduce...
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Customer Retention Professional
3 days ago
Lahore, Punjab, Pakistan SolutionInn Full timeWe are seeking a proactive and customer-focused professional to help improve customer satisfaction, reduce churn, and enhance overall user experience. The ideal candidate will engage with customers to understand their concerns, analyze reasons for website abandonment, handle membership cancellations, and implement strategies to retain customers.Job...
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Retention and Growth Specialist
4 days ago
Lahore, Punjab, Pakistan SolutionInn Full timeRole DescriptionThe ideal candidate will be responsible for identifying opportunities to improve customer relationships and develop strategies to enhance customer satisfaction.Key ResponsibilitiesInitiate conversations with customers who have left the website or abandoned their shopping cart.Respond to inquiries and complaints, ensuring timely and effective...
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Enhancing Customer Experience Specialist
3 days ago
Lahore, Punjab, Pakistan SolutionInn Full timeSolutionInn is committed to delivering exceptional customer experiences. As a Customer Retention Specialist, you will play a critical role in developing and implementing strategies to reduce customer churn and improve overall customer satisfaction.ResponsibilitiesDevelop and maintain a deep understanding of customer needs and preferences.Identify...
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Retention Specialist
3 days ago
Lahore, Punjab, Pakistan SolutionInn Full timeSolutionInn is committed to providing an exceptional customer experience. As a key member of our team, you will play a crucial role in identifying opportunities to improve customer satisfaction, reducing churn, and driving business growth.ResponsibilitiesEngage with customers through multiple touchpoints to understand their needs and preferences.Analyze...
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Customer Delight Manager
4 days ago
Lahore, Punjab, Pakistan SolutionInn Full timeCustomer Retention RoleAs a Customer Retention Specialist, you will play a crucial part in enhancing customer relationships and optimizing business growth.Key ResponsibilitiesEngage with customers to understand their concerns and analyze reasons for website abandonment.Develop and implement effective retention plans to reduce churn and increase customer...
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Customer Experience Specialist
6 days ago
Lahore, Punjab, Pakistan Stylo Pvt Ltd Full timeAbout the JobWe are seeking an experienced Customer Experience Specialist to join our team at Stylo Pvt Ltd. In this role, you will play a key part in developing and implementing loyalty programmes that drive customer engagement and retention.Responsibilities include managing programme operations, analysing customer data and insights, and collaborating with...
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Proactive Customer Engagement Expert
3 days ago
Lahore, Punjab, Pakistan SolutionInn Full timeWe are looking for a highly skilled and customer-focused individual to join our team as a Customer Retention Specialist. In this role, you will be responsible for developing and implementing strategies to reduce customer churn and improve overall customer satisfaction.Key ResponsibilitiesConduct customer interviews and surveys to gather feedback and...
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Reward and Retention Expert
6 days ago
Lahore, Punjab, Pakistan Stylo Pvt Ltd Full timeAbout the TeamWe are a dynamic and innovative team at Stylo Pvt Ltd, dedicated to delivering exceptional customer experiences through our loyalty programmes. As Reward and Retention Expert, you will play a key part in driving the development and implementation of loyalty programmes that engage and retain customers.Responsibilities include managing programme...
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Client Acquisition and Retention Expert
7 days ago
Lahore, Punjab, Pakistan SmartAdroit Full timeWe're looking for a seasoned Client Acquisition and Retention Expert to help us expand our customer base and build lasting relationships. In this role, you'll be responsible for generating high-quality leads, pitching our services, and closing deals.The Job:Research and identify new business opportunities through lead generation and outreach efforts.Build...
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Customer Experience Champion
4 days ago
Lahore, Punjab, Pakistan SolutionInn Full timeJob OverviewSolutionInn is seeking a skilled Customer Retention Specialist to enhance customer satisfaction, reduce churn, and optimize business growth.Key ResponsibilitiesEngage with customers to understand their concerns, analyze reasons for website abandonment, and implement strategies to retain customers.Develop and implement effective retention plans to...
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Product Innovation Specialist
21 hours ago
Lahore, Punjab, Pakistan SolutionInn Full timeAbout Us: SolutionInn is a growing platform dedicated to providing students with high-quality homework assistance. We are seeking a skilled Product Innovation Specialist to join our team and contribute to the development of innovative features and customer retention strategies.About the Role: As a Product Innovation Specialist, you will play a key role in...
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Brand Activation Specialist
2 days ago
Lahore, Punjab, Pakistan Epiccdo Full timeBrand Activation SpecialistEpiccdo's Business Development team is seeking a highly motivated Brand Activation Specialist to drive engagement and conversion across our BTL channels.Job Title: Brand Activation SpecialistDepartment: Business DevelopmentEmployment Type: PermanentAbout the Role:Design and implement brand activation campaigns to drive customer...
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Customer Loyalty Director
4 days ago
Lahore, Punjab, Pakistan Adamjee Life Full timeJob Overview:We are seeking a highly skilled Customer Loyalty Director to join our team at Adamjee Life. The successful candidate will be responsible for developing and implementing initiatives to enhance customer retention and drive persistency in premiums.Key Responsibilities:Develop and execute strategies to improve customer satisfaction and...
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Customer Service Representative
13 hours ago
Lahore, Punjab, Pakistan IGI Life Insurance Limited Full timeAbout IGI Life Insurance LimitedIGI Life Insurance Limited is a leading provider of life insurance products and solutions in Pakistan. Our company has a strong reputation for delivering high-quality services that cater to the diverse needs of our customers.Job RequirementsWe are seeking a highly motivated and results-driven individual to join our team as a...
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Customer Support Specialist
3 days ago
Lahore, Punjab, Pakistan TechSea Full timeCompany OverviewTechSea is a rapidly expanding SaaS-based IT and career services company with operations in the United States and Pakistan. We deliver exceptional solutions to customers, seeking passionate individuals to join us as we expand.Job DescriptionHandle customer inquiries, complaints, and escalations professionally via Zendesk, email, phone, and...
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Car Retail Specialist
5 days ago
Lahore, Punjab, Pakistan 3RE Motors Full timeWe are seeking a highly motivated Car Retail Specialist to join our sales team at 3RE Motors.Key ResponsibilitiesPromote and sell high-grade vehicles, focusing on customer satisfaction and retention.Develop strong relationships with clients, understanding their needs and preferences.Job RequirementsStrong communication and interpersonal skills to interact...
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Senior Ecommerce Specialist
3 days ago
Lahore, Punjab, Pakistan PakWheels Full timeAs Senior Ecommerce Specialist, you will play a crucial role in shaping the future of PakWheels.com's e-commerce platform. Your primary responsibility will be to develop and implement strategies that drive sales growth, enhance brand visibility, and improve customer engagement.Key areas of focus include managing vendor relationships, optimizing logistics and...
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Customer Success Representative
6 days ago
Lahore, Punjab, Pakistan TechSea Full timeAbout the RoleThe successful candidate will be responsible for handling customer inquiries, complaints, and escalations professionally via various channels, including Zendesk, email, phone, and chat. They will also ensure timely and effective resolution of customer issues, maintaining high satisfaction levels.To achieve this, the candidate will monitor and...
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Technical Support Expert
6 days ago
Lahore, Punjab, Pakistan TechSea Full timeJob OverviewWe are seeking a skilled Customer Support Specialist to serve as the primary point of contact for our customers. This role involves handling inquiries, resolving issues, and ensuring smooth communication across teams to enhance customer satisfaction and retention.