Manager of Customer Engagement

10 hours ago

Karachi, Sindh, Pakistan beBeeCustomerSuccess Full time 10,000,000 - 15,000,000
Customer Success Manager Job Description

We are seeking a highly motivated and experienced Customer Success Manager to join our team in Karachi Division. The successful candidate will be responsible for managing the overall customer experience by ensuring customer acquisition, adoption, retention, and onboarding are successful.

Key Responsibilities:
  • Develop and execute customer success strategies that align with company goals and objectives.
  • Build and maintain strong relationships with customers to ensure ongoing success with product.
  • Ensure successful onboarding of new customers by providing product demonstrations and training, and identifying areas for improvement.
  • Monitor customer usage and engagement with product to identify potential issues and opportunities for upselling or cross-selling.
  • Work closely with product team to identify and address customer needs and concerns.
  • Conduct regular check-ins with customers to ensure ongoing satisfaction and success with product.
  • Create and maintain documentation and processes to support customer success activities.
  • Provide feedback to product team based on customer feedback and market trends.
  • Plan, monitor, appraise, and review job contributions of others.
  • Ensure SLA objectives are met by forecasting requirements.
  • The Customer Success Manager is not focused on making sales but on educating and troubleshooting for their customers on flexibility and capabilities of software so customers are encouraged to continue using services.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Sciences or Software Engineering.
  • 5+ years of experience in customer success or account management, preferably in SaaS or technology environment.
  • Proven track record of successfully managing customer relationships and driving customer adoption and retention.
  • Strong communication and interpersonal skills, with ability to build rapport with customers and colleagues.
  • Excellent problem-solving skills, with ability to think creatively and analytically.
  • Strong organizational skills, with ability to manage multiple projects and priorities simultaneously.
  • Experience with CRM software, customer engagement tools, and project management tools.
  • Ability to work independently and as part of team.

As a Customer Success Manager, you will play a crucial role in ensuring the long-term success of our customers. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

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