Customer Experience Specialist

17 hours ago


Karachi, Sindh, Pakistan K-Electric Full time
Customer Experience Specialist

The Customer Experience Specialist will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty. The ideal candidate will have excellent communication and interpersonal skills, as well as a strong understanding of customer service principles and practices.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to resolve customer complaints and issues.
  • Conduct regular training sessions to enhance the skills of call center agents.
  • Analyze customer feedback and metrics to identify areas for improvement.

Requirements:

  • Bachelor's degree in Business Administration or a related field.
  • Minimum 3 years of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Able to work in a fast-paced environment.


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