Senior Technical Support Professional

4 days ago

Lahore, Punjab, Pakistan beBeeSupport Full time

About Product Support Specialist Role

Job Description

We are seeking an experienced Technical Support Specialist to join our team in a dynamic environment. As a key member of our support team, you will be responsible for assisting customers with technical issues, providing training, and ensuring an exceptional user experience across all our products.

  • Customer Support and Troubleshooting:
    • Provide technical support and troubleshoot product issues across multiple communication channels (tickets, calls, emails).
    • Effectively diagnose and resolve customer issues by applying analytical, technical, and problem-solving skills.
    • Ensure timely resolution and follow-up on all open support tickets.
  • Collaboration and Communication:
    • Work closely with other teams (e.g., development, customer success) to discuss, analyze, and resolve complex issues.
    • Maintain clear, concise, and professional communication with customers and internal teams.
    • Provide status updates on customer issues to both customers and management, escalating as necessary.
  • Technical Investigations and Documentation:
    • Investigate root causes of reported issues and identify potential bugs or areas for improvement in the product.
    • Document common issues, solutions, and best practices in a Knowledge Base to empower customers and improve overall product understanding.
    • Track and prioritize issues based on severity and customer impact, ensuring critical issues are escalated promptly.
  • Customer Success Focus:
    • Proactively reach out to customers to gather feedback and understand any challenges they may be facing with the product.
    • Ensure a positive and professional experience, striving to meet customer satisfaction goals.
  • Training and Development:
    • Participate in training sessions to stay updated on product features, industry best practices, and emerging technologies.
    • Contribute to the creation of internal and external training materials such as help guides, video tutorials, and webinars.

  • Technical Support Professional

    2 days ago

    Lahore, Punjab, Pakistan beBeeSupport Full time

    Seeking Technical Support Professional to join our dynamic teamTechnical Support RoleThe ideal candidate will provide exceptional support to customers, resolving issues efficiently and effectively.Provide timely and effective technical support to clients via phone, email or other communication channelsCollaborate with internal teams to ensure seamless issue...

  • Technical Support Professional

    12 hours ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Technical Support ProfessionalJob Description:The role of the Network Support Specialist is a challenging and rewarding position that requires excellent technical skills, strong analytical abilities, and exceptional communication skills. As a key member of our team, you will be responsible for delivering top-notch technical support and training to...

  • Technical Support Specialist

    4 weeks ago

    Lahore, Punjab, Pakistan ibex. Pakistan Full time

    Direct message the job poster from ibex. PakistanFinance Professional with Client and Customer Support ExperienceCompany Descriptionibex is a global business process outsourcing (BPO) company that delivers innovative digital marketing, online acquisition technology, and customer engagement solutions to help companies acquire, engage, and retain customers....

  • Technical Support Specialist

    7 days ago

    Lahore, Punjab, Pakistan Outsourcetel Full time

    We are seeking a Technical Support Agent with exceptional English speaking skills and experience with SQL programming language.Key Responsibilities:Respond to and manage end-user inquiries via Zendesk, ensuring timely resolution within SLA.Report and document bugs accurately for escalation.Escalate complex issues to the Support Team Manager or relevant...

  • Customer Support Representative

    3 weeks ago

    Lahore, Punjab, Pakistan Live Support Limited Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Live Support LimitedFounder & CEO of Live Support | Providing 24/7/365 Customer Support |Transforming Businesses Globally We're Hiring: Customer Support Representative (Crypto Mining Focus)Location: Main Boulevard, GulbergShift: 2 PM – 10 PM (Rotational)We are...

  • Technical Support Assistant

    4 weeks ago

    Lahore, Punjab, Pakistan Power Zone Engineering & Services Full time

    1 week ago Be among the first 25 applicantsDepartment: Customer Support / Technical ServicesJob Summary:The Technical Support Assistant will assist customers and dealers in resolving technical issues related to solar inverters, batteries, and energy storage products. The role involves providing remote and on-site support, handling service tickets, and...

  • Technical Support Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan TozCall Full time

    Director of Operations | Compliance, Carrier Relationship, NOCThis is a full-time on-site role for a Technical Support Engineer at TozCall in Lahore Technical Office. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction through effective problem resolution.Positions...

  • Technical Support Specialist

    6 days ago

    Lahore, Punjab, Pakistan Contour Software Full time

    Join to apply for the Technical Support Specialist role at Contour SoftwareContinue with Google Continue with GoogleJoin to apply for the Technical Support Specialist role at Contour SoftwareGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue...

  • Technical Support Specialist

    2 days ago

    Lahore, Punjab, Pakistan beBeeSoftware Full time

    We are seeking a skilled and experienced technical professional to join our team as a Support Engineer. This role will involve working closely with our development operations team to ensure seamless delivery of our services.The ideal candidate will have a strong background in software development, with experience working with PHP frameworks such as Laravel,...

  • Technical Support Officer

    3 weeks ago

    Lahore, Punjab, Pakistan Inbox Business Technologies Full time

    3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Inbox Business Technologies, a leading Information Technology and Services company, is seeking a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support to our clients, ensuring prompt...