Ecommerce Customer Engagement Specialist

7 days ago

Rawalpindi Cantonment, Pakistan beBeeCustomerSupport Full time 40,000 - 55,000
Job Role: Ecommerce Chat and Call Expert.

As a customer-facing professional, you will be the first point of contact for our online customers. Your role will involve engaging with customers via live chat or messaging platforms to provide detailed information, answer queries, and solve problems in real-time. This requires exceptional communication skills, a customer-focused approach, and the ability to work efficiently in a fast-paced environment.

In this role, you will handle inbound and outbound calls to assist customers with inquiries, orders, and support related to the eCommerce platform. You will also resolve customer issues, including payment failures, delivery delays, product questions, and return/refund processes. Additionally, you will guide customers through website navigation, order placement, and account-related processes while maintaining a high level of professionalism, empathy, and efficiency in every customer interaction.

To excel in this position, you will need strong written communication skills with the ability to express ideas clearly and concisely. You should also possess a passion for helping customers and have a positive, patient demeanor. Problem-solving skills are crucial, as you will need to think critically and resolve customer concerns in a calm and efficient manner. Time management is also essential, as you will need to manage multiple chats simultaneously while maintaining high service levels. Technical proficiency in live chat tools, CRM software, and basic troubleshooting is also necessary. Finally, attention to detail is vital, as you will need to accurately document customer issues and solutions provided.

Experience in a customer service or chat-based support role is preferred, as well as familiarity with customer relationship management (CRM) software or live chat platforms. Knowledge of the industry or products you are supporting is also beneficial. If you are a motivated and customer-focused individual who excels in providing exceptional customer experiences, we encourage you to apply.

  • Customer Engagement Specialist

    4 weeks ago

    Rawalpindi Cantonment, Pakistan Primebpoandtelecommunications Full time

    Join Prime BPO as a Customer Engagement Specialist and become a part of our dynamic teamWho We're Looking For:Strong English communication skillsPassion for engaging with customersPunctual, hardworking, and proactiveWilling to work the night shiftMust be 22 years or olderWhy Work at Prime BPO?FREE daily meals & in-house teaWeekly & monthly performance...

  • Ecommerce Specialist

    4 weeks ago

    Rawalpindi Cantonment, Pakistan Acorn Thrive Full time

    Job Description:WE'RE HIRINGLocation: Rawalpindi & Islamabad (Remote & On-Site Options Available)Join Our Growing TeamWe're looking for passionate and skilled professionals to join our team at AcornThrive.com—a dynamic IT and eCommerce solutions companyOpen Positions:Social Media ManagerExpertise in 3PL (Third-Party Logistics) and Product Sourcing.Proven...

  • Ecommerce SEO Strategist

    5 days ago

    Rawalpindi Cantonment, Pakistan beBeeSearch Full time $45,000 - $60,000

    SEO Assistant RoleWe're seeking a skilled and detail-oriented SEO Assistant to join our team. As an SEO Assistant, you'll work closely with our SEO and Marketing teams to develop and implement effective search engine optimization strategies that drive results for our clients.The ideal candidate will have a passion for SEO, excellent writing skills, and the...

  • Ecommerce Chat And Call Expert

    1 week ago

    Rawalpindi Cantonment, Pakistan IBEX Dynamics Full time

    Job Description:IBEX DYNAMICS PVT(LTD) NEW HIRING ALERTS ONLY FOR FEMALESCSR ( Inbound chat support E-Commerce And Call Expert )Job Summary:The Chat Expert is responsible for engaging with customers, answering queries, solving problems, and providing detailed information in real-time via live chat or messaging platforms. This role requires exceptional...

  • Senior Ecommerce Marketing Specialist

    2 days ago

    Rawalpindi Cantonment, Pakistan beBeeDigitalMarketing Full time

    Digital Marketing Manager PositionWe are seeking a skilled Digital Marketing Manager to join our team.The ideal candidate will have prior experience managing Ad Accounts with ROAS-based results.A strong portfolio demonstrating leads, sales, and ROI is essential for this role.Candidates should be able to provide numerical evidence of their...

  • Multifaceted Customer Engagement Specialist

    1 week ago

    Rawalpindi Cantonment, Pakistan beBeeCommunicative Full time

    Customer Service ProfessionalWe are seeking a highly skilled and experienced customer service professional to join our team.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to problem-solve and troubleshoot.Key responsibilities will include managing and handling incoming and...

  • Customer Success Specialist

    4 weeks ago

    Rawalpindi Cantonment, Pakistan Axxon BPO Full time

    Job Title: Customer Success Specialist - Voice ProgramCompany: Axxon BPOLocation: 1st Floor, Building #191, Kashmir Rd, near UBL Bank and Jazz Office, Saddar, RawalpindiJob Type: Full-TimeSalary: 60,000 - 100,000 PKR per monthJob Description:Axxon BPO is seeking a Customer Success Specialist to join our dynamic Voice Program team. The ideal candidate will be...

  • Online Engagement Specialist

    2 days ago

    Rawalpindi Cantonment, Pakistan beBeeMarketing Full time

    Virtual Community ManagerWe are seeking a driven Virtual Community Manager to engage and interact with targeted online audiences, fostering connections and driving website traffic through strategic social media marketing initiatives.This role involves developing and executing a comprehensive social media strategy via competitor analysis, platform selection,...

  • E-commerce Operations Specialist

    2 days ago

    Rawalpindi Cantonment, Pakistan beBeeEcommerce Full time

    Expert Ecommerce SpecialistWe are seeking an expert e-commerce specialist to join our team.Social Media ManagerProficient in 3PL (Third-Party Logistics) and product sourcing, with expertise in marketplaces like eBay, Amazon, Walmart, and more.Facebook & Pinterest AdvertiserSkilled in running paid ads and managing campaign strategies with strong analytical...

  • Customer Support Specialist

    3 weeks ago

    Rawalpindi Cantonment, Pakistan 7E Logics Full time

    Get AI-powered advice on this job and more exclusive features.This is a full-time on-site role for a Customer Support Specialist located in Rawalpindi. The Customer Support Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, and handling support inquiries. Day-to-day tasks include responding to customer...