Technical Customer Support Specialist
3 weeks ago
As a technical customer support agent at SIGL:IO, you will play a vital role in ensuring our customers receive seamless support for our SaaS platform, FBAS. Your primary responsibilities will include interacting with customers via various communication channels, answering questions, and providing priority support.
The ideal candidate will be proactive, responsive, and able to communicate effectively with customers. You will be responsible for troubleshooting and resolving technical issues related to system, account creation, payment, and card features. Additionally, you will assist customers with domain and proxy queries and setups, and offer after-hours support to our customers on behalf of technical departments.
Key responsibilities include:
- Assisting customers with system and account setups for effective advertising campaign launches
- Troubleshooting and assisting with queries related to system, account creation, payment, and card features
- Troubleshooting and assisting with advertising campaign launches and glitches via the system
- Assisting customers to navigate system features and toolsets for maximum value
- Assisting customers with domain and proxy queries and setups
- Troubleshooting proxy and domain related issues
- Helping customers with card setups for media buying
- Offering after-hours support to our customers on behalf of technical departments
- Assisting with outreach and sales
- Managing accounts inventory through effective farming methods and techniques
- Assisting with customer communication and information dissemination
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Experience with remote working, Facebook, and high-risk niches such as crypto, casino, and nutra is beneficial.
As a member of our customer support team, you will have the opportunity to work in an exciting industry and for a company that provides a cutting-edge SaaS platform for advertising.
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