Technical Customer Support Specialist

3 weeks ago


Lahore, Punjab, Pakistan SIGL:IO Full time
Technical Customer Support Agent Job Summary

As a technical customer support agent at SIGL:IO, you will play a vital role in ensuring our customers receive seamless support for our SaaS platform, FBAS. Your primary responsibilities will include interacting with customers via various communication channels, answering questions, and providing priority support.

The ideal candidate will be proactive, responsive, and able to communicate effectively with customers. You will be responsible for troubleshooting and resolving technical issues related to system, account creation, payment, and card features. Additionally, you will assist customers with domain and proxy queries and setups, and offer after-hours support to our customers on behalf of technical departments.

Key responsibilities include:

  1. Assisting customers with system and account setups for effective advertising campaign launches
  2. Troubleshooting and assisting with queries related to system, account creation, payment, and card features
  3. Troubleshooting and assisting with advertising campaign launches and glitches via the system
  4. Assisting customers to navigate system features and toolsets for maximum value
  5. Assisting customers with domain and proxy queries and setups
  6. Troubleshooting proxy and domain related issues
  7. Helping customers with card setups for media buying
  8. Offering after-hours support to our customers on behalf of technical departments
  9. Assisting with outreach and sales
  10. Managing accounts inventory through effective farming methods and techniques
  11. Assisting with customer communication and information dissemination

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Experience with remote working, Facebook, and high-risk niches such as crypto, casino, and nutra is beneficial.

As a member of our customer support team, you will have the opportunity to work in an exciting industry and for a company that provides a cutting-edge SaaS platform for advertising.



  • Lahore, Punjab, Pakistan SIGL:IO Full time

    Technical Customer Support RoleWe are seeking a skilled Technical Customer Support Agent to join our team at SIGL:IO. As our customer support representative, you will be the primary point of contact for our SaaS customers, providing timely and effective support via various communication channels.Your key responsibilities will include answering customer...


  • Lahore, Punjab, Pakistan SIGL:IO Full time

    Technical Customer Support AgentAs a key member of our customer support team at SIGL:IO, you will play a vital role in ensuring our customers receive exceptional service and support. Your primary responsibilities will include interacting with customers via various communication channels, answering questions, and providing priority support for our SaaS...


  • Lahore, Punjab, Pakistan SIGL:IO Full time

    Technical Customer Support AgentAs a key member of our customer support team at SIGL:IO, you will be responsible for providing top-notch support to our SaaS customers. Your primary tasks will involve answering questions and providing priority support via our chat support systems, calls, and other communication channels.Our fast-paced and dynamic environment...


  • Lahore, Punjab, Pakistan SIGL:IO Full time

    Technical Customer Support AgentAs a key member of our customer support team, you will be responsible for providing top-notch support to our SaaS customers via various communication channels. Your primary tasks will involve answering questions, resolving technical issues, and providing priority support to our customers.The ideal candidate will be proactive,...


  • Lahore, Punjab, Pakistan SIGL:IO Full time

    Technical Customer Support AgentAs a key member of our customer support team, you will be responsible for providing top-notch support to our SaaS customers via various communication channels. Your primary tasks will involve answering questions, resolving technical issues, and providing priority support to our customers.The ideal candidate will be proactive,...


  • Lahore, Punjab, Pakistan SIGL:IO Full time

    Job Title: Technical Customer Support AgentAbout the Job:We are seeking a highly skilled Technical Customer Support Agent to join our team at SIGL:IO. As a Technical Customer Support Agent, you will be responsible for providing exceptional customer support to our clients via various communication channels, including chat support systems, calls, and...


  • Lahore, Punjab, Pakistan Professional Employers (Pvt.) Ltd. Full time

    We are seeking a highly skilled and organized Administrative Support Specialist to join our team at Professional Employers (Pvt.) Ltd.The ideal candidate will have a minimum of 3 to 4 years of relevant experience and a Bachelor's Degree or equivalent.The successful candidate will be responsible for providing administrative support to the CEO office,...


  • Lahore, Punjab, Pakistan HR POD - Hiring Talent Globally Full time

    Job Summary:We are seeking a highly skilled IT Infrastructure Specialist to join our team at HR POD - Hiring Talent Globally. As an IT Infrastructure Specialist, you will be responsible for providing technical support and maintaining the integrity of our IT systems.Key Responsibilities:Provide technical assistance to users and resolve issues in a timely...


  • Lahore, Punjab, Pakistan Professional Employers (Pvt.) Ltd. Full time

    Job OverviewWe are seeking a highly skilled Administrative Support Specialist to join our team at Professional Employers (Pvt.) Ltd. in Lahore.This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in providing exceptional administrative support to the CEO office.Responsibilities:Assist with various...


  • Lahore, Punjab, Pakistan XAD Technologies Full time

    About the RoleXAD Technologies is seeking a skilled Senior Technical Installation Specialist to join our team. As a key member of our technical installation team, you will be responsible for planning, preparing and updating installation, test and commissioning documents/reports and tracking sheets in accordance with client requirements, company procedures...


  • Lahore, Punjab, Pakistan HR POD - Hiring Talent Globally Full time

    Job Title: IT Support SpecialistAt HR POD - Hiring Talent Globally, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to our users, resolving errors, and maintaining our IT infrastructure.Key Responsibilities:IT Assistance: Provide timely and...


  • Lahore, Punjab, Pakistan MILELE MOTORS FZE Full time

    Job Summary:MILELE MOTORS FZE is seeking a highly skilled Executive Support Specialist to support the CEO in managing communication, coordinating schedules, and ensuring that all executive functions are handled efficiently.Key Responsibilities:Manage and organize the CEO's calendar, schedule meetings, and coordinate appointments across different time...


  • Lahore, Punjab, Pakistan XAD Technologies Full time

    Purpose and ScopeThe Project Administrator will provide administrative support to the Management and the Project Core Team. The role will involve coordinating meetings, arranging travel, managing office requirements, and maintaining company databases.Key ResponsibilitiesProvide administrative support to the Project Core Team and the management.Organize...


  • Lahore, Punjab, Pakistan Professional Employers (Pvt.) Ltd. Full time

    About the Role:We are seeking a skilled Senior Quality Assurance Specialist to join our team at Professional Employers (Pvt.) Ltd.Key Responsibilities:Testing and Quality Assurance: Conduct thorough testing of new and existing modules (UI & APIs) for our web and mobile application.Test Planning and Management: Create and execute test plans and test scenarios...


  • Lahore, Punjab, Pakistan MILELE MOTORS FZE Full time

    Job Summary:At MILELE MOTORS FZE, we seek an exceptional Senior Executive Assistant to provide high-level administrative support to our CEO. This role offers the opportunity to make a significant impact on the company's success by ensuring seamless execution of executive functions.Key Responsibilities:Executive Support:Manage and coordinate the CEO's...


  • Lahore, Punjab, Pakistan HR POD - Hiring Talent Globally Full time

    Senior Business Central ConsultantWe are seeking a highly skilled Business Central consultant to lead the implementation of Microsoft Dynamics 365 Business Central for our clients. As a key member of our team, you will be responsible for managing the full lifecycle implementation of Business Central, including requirements gathering, system configuration,...


  • Lahore, Punjab, Pakistan Full Circle Agency Full time

    Job Title: Ecommerce Operations SpecialistLocation: LahoreJob Type: Full TimeAbout Full Circle:Full Circle is a dynamic, full-service marketing agency specializing in Amazon e-commerce. We are committed to delivering powerful results and strategic guidance to brands in the vibrant Amazon marketplace.Role Overview:As Ecommerce Operations Specialist, you will...


  • Lahore, Punjab, Pakistan Gigalabs (Pvt) Ltd. Full time

    Job BriefLocation: Remote-Full timeContract Duration: 40 Days, Possibility of extensionResponsibilities:Develop and process file generation solutionsProcess accounting entry files from Treasury management systems to PeopleSoft financialsGenerate reconciliation files from PeopleSoft financials for interface with Treasury management systemsSupport finalization...


  • Lahore, Punjab, Pakistan Full Circle Agency Full time

    **Job Title:** Amazon FBA Supply Chain Specialist**Location:** Remote (Pakistan Time Zone)**Job Type:** Full TimeWe are seeking a highly skilled professional to join our Supply Chain team at Full Circle Agency. As an Amazon FBA Supply Chain Specialist, you will play a critical role in managing our logistics operations, including demand forecasting, inventory...


  • Lahore, Punjab, Pakistan Full Circle Agency Full time

    We are seeking a highly skilled Digital Marketing Specialist to join our team at Full Circle Agency in Lahore. This role involves managing social media accounts, creating engaging content, and analyzing metrics to optimize campaigns.About the RoleThis is a full-time position that requires a strong understanding of social media platforms, including Facebook,...