Technical Support Specialist
4 weeks ago
As a key member of our customer support team, you will be responsible for providing top-notch support to our SaaS customers via various communication channels. Your primary tasks will involve answering questions, resolving technical issues, and providing priority support to our customers.
The ideal candidate will be proactive, responsive, and able to communicate effectively with customers. You will also be responsible for assisting with sales, account updates, and information dissemination.
Our fast-paced and dynamic environment offers a rewarding career to someone who derives fulfillment from resolving customer queries efficiently and effectively.
As a member of our team, you will have the opportunity to work in an exciting industry and for a company that provides a cutting-edge SaaS platform.
Your daily responsibilities will include:- Assisting customers with system and account setups
- Troubleshooting and assisting with queries related to system, account creation, payment, and card features
- Troubleshooting and assisting with advertising campaign launches and glitches
- Assisting customers to navigate our system features and toolsets
- Assisting customers with domain and proxy queries and setups
- Troubleshooting proxy and domain related issues
- Helping customers with card setups for media buying
- Offering an extension of after-hours support to our customers
- Assisting with outreach and sales
- Managing our accounts inventory through effective farming methods and techniques
- Assisting with customer communication and information dissemination
- Is sharp, energetic, and intelligent
- Is proactive and responsive in dealing with customer queries
- Demonstrates consistent administrative efficiency and accuracy
- Is determined to reach constructive relationship outcomes
- Communication: Written and spoken English
- Listening and comprehension
- Understanding of concepts, system features, policies, and procedures
- Administrative skills, attention to detail, and troubleshooting
- Understanding technical and business concepts at a high level
- Questioning, taking ownership of, and simplifying tasks to achieve customer satisfaction
- Previous experience with remote working
- Experience working with Facebook
- Experience working in high-risk niches such as crypto, casino, nutra, etc.
- Have provided support for software companies in previous roles, tech savvy
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