Technical Customer Support Specialist

2 weeks ago


Lahore, Punjab, Pakistan SIGL:IO Full time
Technical Customer Support Role

We are seeking a skilled Technical Customer Support Agent to join our team at SIGL:IO. As our customer support representative, you will be the primary point of contact for our SaaS customers, providing timely and effective support via various communication channels.

Your key responsibilities will include answering customer inquiries, troubleshooting technical issues, and providing assistance with system and account setups. You will also be responsible for resolving customer queries related to our SaaS platform, FBAS, and assisting with sales, account updates, and information dissemination.

Key characteristics of the ideal candidate include strong communication and problem-solving skills, the ability to work in a fast-paced environment, and a passion for delivering exceptional customer experiences. If you are a motivated and detail-oriented individual with a knack for technical support, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Assist customers with system and account setups, ensuring smooth campaign launches.
  • Troubleshoot and resolve technical issues related to system, account creation, payment, and card features.
  • Provide assistance with advertising campaign launches and glitches via the system.
  • Help customers navigate our system features and toolsets to maximize value.
  • Resolve proxy and domain-related issues.
  • Support customers with card setups for media buying.
  • Offer extended after-hours support to our customers on behalf of technical departments.
  • Assist with outreach and sales efforts.
  • Manage accounts inventory through efficient farming methods.
  • Communicate effectively with customers and provide timely updates.
Requirements:
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Passion for delivering exceptional customer experiences.
  • Proficiency in communication, listening, and comprehension.
  • Understanding of technical and business concepts.
  • Ability to question, take ownership, and simplify tasks to achieve customer satisfaction.
  • Previous experience in remote working and software support is beneficial.
  • Experience working with Facebook and high-risk niches such as crypto, casino, nutra, etc., is an advantage.


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