Contact Center Solutions Architect

5 days ago


Lahore, Punjab, Pakistan UNAVAILABLE Full time
About the Role

We are seeking an experienced Genesys Cloud Engineer to join our dynamic team In this critical position, you will act as the point of contact for daily Genesys cloud issues and concerns, supporting Genesys Operations at various levels.

Your responsibilities will include troubleshooting day-to-day operational issues, performing telephony and contact center administration, and meeting service level targets on all ticketing queues. You will also track daily tasks, change requests, and project work, while preparing and maintaining accurate system and client documentation.



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