Contact Center Manager

About the RoleThis position is responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's key responsibilities include acting as POC for all contact center solution requests, be it questions or problems.Key ResponsibilitiesSupporting Genesys Operations as Tier-2 and...

About Expertflow LLCExpertflow LLC is a product based company developing a multi-channel multi-tenant contact center software. The solution is a mix of open-source and in-house developed software components deployed as microservices in a Kubernetes environment.Job DescriptionWe are looking for a skilled Cloud Contact Center Specialist to join our team. In...

Position OverviewWe are seeking a highly skilled Genesys Cloud Engineer to join our team. As a key member of our team, you will be responsible for supporting global telephony & contact center operations across contact centers.Main AccountabilitiesAct as the primary point of contact for all contact center solution requests.Provide expert support and guidance...

iBEX is a fast-growing company that provides cloud-based contact center solutions. We are seeking a talented Cloud Contact Center Professional to join our team. The successful candidate will be responsible for supporting multiple platforms and expanding knowledge as per job requirement.The ideal candidate will have a strong background in cloud technology,...

We are seeking a highly skilled and experienced Contact Center Enterprise Specialist to join our team at Avira Technologies. As a key member of our team, you will be responsible for applying business and technical analytical skills to analyze, implement, and deploy comprehensive support processes to resolve complex business and operational issues involving...

About the RoleWe are seeking an experienced Genesys Cloud Engineer to join our dynamic team! In this critical position, you will act as the point of contact for daily Genesys cloud issues and concerns, supporting Genesys Operations at various levels.Your responsibilities will include troubleshooting day-to-day operational issues, performing telephony and...

Job DescriptionAs an IT Manager at Allianz Technologies, you will play a critical role in managing the entire call center infrastructure. This includes overseeing dialing operations, troubleshooting technical issues, and ensuring the overall efficiency of our system.Requirements:Dialing System Expertise: In-depth knowledge of ISA Server, Linux, PD...

Job Overview: Senior Account Manager for ProjectsWe are looking for an experienced sales professional to manage our projects in the Center region. The successful candidate will have a strong network of contacts within the architecture, contracting, and project management communities.Project Intelligence and Market ResearchSales Team Management and...

Customer Support RoleTaurus Call Center is a leading contact center that provides exceptional customer service solutions.We are seeking highly motivated and skilled individuals to join our team as Customer Support Representatives.As a key member of our team, you will be responsible for making outbound calls to customers, providing them with timely and...

Hire, train and onboard new Call Center Agents as required to meet quotasProvide coaching and assistance to call center agents on an ongoing basisProcess weekly sales leads reports for submission to managementOversee and ensure conflict resolution between associates and customersEnsure that all employees follow the company's best practices for call center...

Key ResponsibilitiesHeading the building and launching of pilot service center in Lahore.Coordinating with all stakeholders for the project, working in the capacity of owner of the project.Coordinating the hiring of staff for the service center/s.Creating a supply chain of products and supplies for the service center.Negotiating the terms and conditions with...

Grow more call center Lahore, Punjab, PakistanNeed Experienced Xfinity Agents (Night Shift)Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.Requirements:Prior experience in Xfinity sales campaigns.Extensive experience in inbound sales, billing, or call center...

Job Summary: We are seeking a highly skilled Call Centre Manager to lead our team in Bahria Town Lahore.The ideal candidate will have extensive experience in call centre operations and a proven track record of driving business growth.Responsibilities:Lead a team of call centre agents and supervisors.Develop and implement strategies to improve operational...

Job OverviewWe at PakWheels are revolutionizing the automobile landscape, and we need your expertise to help us achieve this goal. As a Service Center Operations Head Central Region, you will be responsible for the launch and expansion of our service centers, focusing on sales, margins, and profitability.Your Key Responsibilities:Launch and manage the pilot...

Job OverviewWe are seeking a highly skilled and experienced Regional Service Center Director to oversee the launch and expansion of our service centers in Pakistan. As a key member of our team, you will be responsible for coordinating with stakeholders, managing projects, and ensuring the smooth day-to-day operations of our service centers.

Key ResponsibilitiesActing as POC for daily Genesys cloud issues and concerns.Supporting Genesys Operations as Tier-2 and Tier-3.Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.Coordinating multiple tasks or problems with other teams globally.

A career as a social media manager offers a unique blend of creativity and technical skills. In this role, you will oversee the creation and dissemination of engaging online content, leveraging social media platforms to connect with a diverse audience.Key ResponsibilitiesPlatform management and optimizationDevelopment of effective content strategiesCreation...

About the RoleAs a Genesys Cloud Engineer at ibex, you will play a crucial role in supporting global telephony and contact center operations across our contact centers. As part of our Genesys cloud team, your responsibilities will include acting as the point of contact (POC) for all contact center solution requests, whether they are questions or problems.The...

Tee Blue Talk Services provides world-class customer service to global clients through our team of bilingual agents. As a Customer Support Representative, you will play a vital role in delivering exceptional customer satisfaction and ensuring the success of our clients.Job Responsibilities:Provide timely and professional responses to customer inquiries via...

Social media manager is a full-time office job which requires a minimum of one year of experience in a related field.Our company is keen to hire a professional who has complete knowledge of social media platforms. In return, the company will provide an attractive salary and other incentives.Job SpecificationThe following skills are required for the...