Cisco Telephony Solutions Engineer

1 week ago

Lahore, Punjab, Pakistan beBee Careers Full time

As a seasoned Telephony Engineer, you will play a pivotal role in overseeing the development and upgradation of our telephony platform, including Unified Contact Center Enterprise (UCCE).

About the Role

The successful candidate will be primarily responsible for implementing Cisco IP Telephony solutions by translating business requirements into project plans through the implementation of Cisco IP Telephony applications.

  • Key Responsibilities:
  • Implement Cisco IP Telephony solutions by translating business requirements into project plans through the implementation of Cisco IP Telephony applications.
  • Deploy, configure, and script Cisco UCCE software [ICM, and CVP], Cisco Outbound options.
  • Take ownership of project tasks, quantify, and complete on time with minimal supervision.
  • Work with various IT development teams to integrate custom-developed and 3rd-party provided software and hardware solutions.

This position requires knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols, including working knowledge of TCP/IP routers, SBCs, servers, switches, firewalls, DNS, DHCP, and VXML, CVP, etc. Strong analytical skills are necessary to analyze complex business & operational issues involving multi-tiered Cisco IP Telephony applications.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Minimum of 5 years of relevant Cisco UCCE experience.
  • Hands-on experience in Cisco Unified Contact Center Enterprise (UCCE)/ICM/CVP, Call Studio, and ICM Scripting.
  • Cisco Unified Communication Manager (CUCM) experience is a plus.
  • Experience implementing integrations using web tools and REST APIs is a plus.

You will also possess excellent communication and presentation skills, including demonstrated ability to effectively engage, influence, and communicate technical and business issues and solutions to all levels in the organization.

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