
Call Quality Evaluation Expert
3 days ago
Call Quality Evaluation Expert is a unique opportunity to join our team at Translation Empire. As a Call Quality Evaluation Expert, you will evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.
About the Role:- You will document call evaluations and maintain accurate records of performance metrics.
- Develop coaching sessions and training programs to support the growth and development of our customer service representatives.
- Collaborate with team leaders to ensure consistency in quality assessments across teams.
- Evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.
- Document call evaluations and maintain accurate records of performance metrics.
- Provide constructive feedback to customer service representatives to enhance communication and service delivery.
-
Phone Call Evaluation Specialist
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAs a Phone Call Evaluation Specialist, you will play a critical role in ensuring the quality of our customer interactions at Translation Empire PK. Your responsibilities will include monitoring inbound and outbound calls, evaluating customer interactions, and providing feedback to customer service representatives.Requirements:Bachelor's degree in Business...
-
Call Evaluation Analyst
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeWe are seeking a highly skilled professional to join our team as a Service Quality Improvement Specialist at Translation Empire.Responsibilities:Monitor and evaluate customer interactions to identify areas for improvement.Develop and implement coaching sessions and training programs to improve communication and service delivery.Collaborate with team leaders...
-
Senior Call Center Evaluator
1 week ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeAbout the JobVoxnet Communications is looking for a Quality Assurance Specialist to join our team. The primary responsibility of this role is to measure and evaluate the performance of sales and customer service representatives who interact with our consumer base.Job DescriptionMonitor calls to evaluate representatives' performance.Analyze data to identify...
-
Quality Assurance Expert Auto Insurance Calls
17 hours ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeAuto Insurance Quality Assurance RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Voxnet Communications. In this role, you will be responsible for evaluating the quality of auto insurance calls and providing actionable feedback to agents.The successful candidate will have a strong background in call center operations and a proven...
-
Customer Service Quality Expert
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWe are seeking a detail-oriented Customer Service Quality Expert to join our team at Translation Empire PK. This role involves monitoring and evaluating customer interactions to ensure the highest standards of service quality and compliance.Key Responsibilities:Monitor inbound and outbound calls to assess employee performance and service qualityEvaluate...
-
Call Quality Analyst Monitoring
3 weeks ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWe are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...
-
Call Quality Analyst Monitoring
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeWe are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...
-
Call Center Quality Assurance Specialist
17 hours ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeQuality Assurance Specialist - Auto InsuranceVoxnet Communications is a leading provider of call center services, and we are currently seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring that our auto insurance calls meet the highest standards of quality.Your...
-
Quality Assurance Professional
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeQuality Assurance Professional - Call Monitoring is an exciting opportunity to join our team at Translation Empire. As a Quality Assurance Professional, you will play a vital role in ensuring the quality of our customer service operations.About the Role:You will evaluate customer interactions based on accuracy, communication skills, and compliance with...
-
Call Monitoring and Feedback Analyst
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWe are looking for a skilled Call Monitoring and Feedback Analyst to join our team at Translation Empire PK. In this role, you will monitor inbound and outbound calls, evaluate customer interactions, and provide feedback to customer service representatives to enhance communication and service delivery.Key Responsibilities:Monitor inbound and outbound calls...
-
Insurance Call Center Quality Auditor
17 hours ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeQuality Assurance Specialist for Auto Insurance CallsVoxnet Communications is looking for a highly motivated Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring that our auto insurance calls meet the highest standards of quality.Your primary responsibility will be to listen to recordings...
-
Quality Assurance Coordinator
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeAt Translation Empire, we are looking for a skilled professional to play a key role in monitoring and evaluating customer interactions. As a Call Quality Analyst, you will be responsible for ensuring the highest standards of service quality and compliance.Job Description:Monitor and evaluate customer interactions to identify areas for improvement.Analyze...
-
Quality Assurance Specialist
1 week ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeQuality Assurance Specialist Voxnet Communications, Pakistan The primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with...
-
Quality Assurance Professional
1 week ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeJob OverviewVoxnet Communications seeks a highly skilled Quality Assurance Specialist to evaluate the performance of sales and customer service representatives. As a quality assurance representative, you will ensure compliance with company and industry standards.Key ResponsibilitiesEvaluate call center representatives' performance using call monitoring...
-
Service Quality Improvement Specialist
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeAs a Quality Assurance Coordinator at Translation Empire, you will play a key role in monitoring and evaluating customer interactions to ensure the highest standards of service quality and compliance.Key Responsibilities:Monitor inbound and outbound calls to assess employee performance and service quality.Evaluate customer interactions based on accuracy,...
-
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAt Translation Empire PK, we are seeking a highly skilled Quality Assurance Coordinator for Customer Interactions to join our team. In this role, you will be responsible for monitoring inbound and outbound calls, evaluating customer interactions, and providing feedback to customer service representatives to enhance communication and service...
-
Performance Quality Control Specialist
1 week ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeJob Title: Quality Assurance SpecialistVoxnet Communications seeks a detail-oriented Quality Assurance Specialist to oversee the performance of sales and customer service representatives. As a quality assurance specialist, you will ensure that representatives meet or exceed industry standards.ResponsibilitiesEvaluate representatives' performance through call...
-
Customer Service Standards Expert
1 week ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeSenior Quality Assurance RoleVoxnet Communications is seeking a Senior Quality Assurance Specialist to lead our quality assurance team. In this role, you will be responsible for evaluating the performance of sales and customer service representatives and ensuring that they meet industry standards.Key ResponsibilitiesLead quality assurance team.Develop and...
-
Quality Assurance Lead
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeRole SummaryWe are seeking an experienced Quality Assurance Lead to oversee the evaluation and enhancement of our contact center services. In this critical position, you will play a key role in refining our processes to meet the evolving needs of our customers and the company.Main Responsibilities:Evaluation and Enhancement: Oversee the evaluation and...
-
Expert Full Stack Developer
1 week ago
Rawalpindi Cantonment, Pakistan Expert Avenue Ltd Full timeSkillful Backend Developer WantedWe are seeking an experienced backend developer to join our team at Expert Avenue Ltd. As a remote software engineer, you will work closely with our team lead to build innovative web applications using Laravel.This is a full-time, permanent position, offering flexibility in your working hours and remote work arrangements.The...